Account Manager

🕒 April 1

⚔️ Virginia – Remote

⚔️ Virginia – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Modern Campus

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

☁️ SaaS

Education • SaaS

Modern Campus is a company that delivers software solutions designed to enhance the modern student experience for higher education institutions. Their products and services focus on aspects such as web content management, curriculum and catalog management, career planning, student engagement, and operational efficiency for colleges and universities. Modern Campus aims to help educational institutions attract, engage, retain learners, and improve student retention, staff operations, and enrollment. They have been recognized for their customer service and are involved in the transformation of the higher education ecosystem.

📋 Description

• Build strong customer relationships by maintaining high levels of engagement and communication; conduct routine account performance planning and business reviews • Renew and expand customer contracts, meeting and exceeding personal and team quotas • Deliver both basic and advanced training sessions to ensure confidence with the platform and cultivate customer accountability • Advise customers on best practices for designing, implementing, and scaling their campaigns • Resolve customer issues, alone and through collaboration with other teams • Drive customer advocacy in the form of references, referrals, and case studies • Perform data-driven reviews and analysis on customer portfolios to prioritize opportunity and risk • Contribute to the team culture of excellence • Identify potential issues and risks early in the implementation cycle and develop backup strategies and contingency plans for resolution

🎯 Requirements

• Bachelor’s degree from an accredited, four-year institution • At least 2-3 years of experience in Account Management or Customer Success • Experience managing a portfolio of clients including high profile customers, preferably colleges and universities • Experience in a SaaS startup environment • Ability to manage multiple priorities while maintaining strict attention to details • Excellent written and verbal communication skills; consistent diplomacy, tact, and poise when working through customer issues and escalations.

🏖️ Benefits

• Medical (employer paid) • Dental, and vision insurance plans • 401(k) plan with company match • Generous paid time-off and holiday schedule with additional floating holidays • Casual office attire and pet-friendly office