Customer Success

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LeadConnector

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

SaaS • B2B

LeadConnector is a web-based lead management and connection platform that appears to provide a JavaScript-driven application for capturing, routing, and managing sales and marketing leads. The site content suggests a SaaS-style UI focused on real-time loading and user interactions, intended for use in business workflows integrating with other marketing or sales tools.

📋 Description

• Conduct onboarding for new clients, ensuring an outstanding experience. • Monitor the customer journey, promoting engagement and ongoing development. • Hold strategic follow-up meetings and present results. • Identify churn risks and take preventive actions to increase retention. • Develop opportunities for contract renewals, expansions, and upsells. • Serve as a bridge between clients and the operations team, ensuring alignment and agility. • Monitor metrics such as Churn, NPS, MRR, retention, renewals, and satisfaction. • Record and organize all information in the CRM. • Build trusted relationships, becoming a go-to contact for clients.

🎯 Requirements

• Experience in Customer Success, Customer Support or Client Relationship roles. • Excellent verbal and written communication. • Organized, analytical, and able to prioritize effectively. • Comfortable leading meetings and working with diverse client profiles. • Results-oriented mindset and strong problem-solving skills. • Experience with CRM systems (Kommo, RD Station, Pipedrive or similar) is a plus. • Active CNPJ (contracting under the PJ/company model).

🏖️ Benefits

• Performance-based bonuses for retention and portfolio growth, with real opportunities for career advancement. • Ongoing training and professional development. • Result-based bonuses. • Environment offering autonomy, learning and fast-paced growth. • Structured career path.