Solutions Engineer

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Immuta

WebsiteLinkedInAll Job Openings

201 - 500 employees

💰 $100M Series E on 2022-06

Immuta is the market leader in cloud data access control, providing data engineering and operations teams one universal platform to control access to analytical data sets in the cloud. Only Immuta can automate access control for any data, on any cloud service, across all compute infrastructure. Data-driven organizations around the world rely on Immuta to speed time to data, safely share more data with more users, and mitigate the risk of data leaks and breaches. Founded in 2015, Immuta is headquartered in Boston, MA. Learn more at www.immuta.com.

📋 Description

• Triage, diagnose and resolve complex customer issues that span multiple systems or integrations, collaborating across Product, Engineering, and Customer Success. • Lead and coordinate cross-functional incident response and assist in root cause analysis and postmortem reviews. • Develop and maintain high-quality internal documentation, runbooks, and customer-facing knowledge base content. • Analyze recurring issues and trends to identify and advocate for product or process improvements. • Collaborate with Product and Engineering teams to represent customer feedback in roadmap and feature planning. • Contribute to automation, observability, and knowledge-sharing initiatives that improve the efficiency and predictability of support delivery. • Participate in weekend and holiday on call (roughly once every six weeks)

🎯 Requirements

• 5+ years of experience in technical support, systems engineering, or DevOps within SaaS or enterprise software environments. • Knowledge of Linux systems, Docker, Kubernetes, and networking fundamentals • Experience working with APIs and service-based applications • Experience with AWS, Azure, or Google Cloud (AWS Cloud Practitioner or equivalent experience or certification) • Experience with at least one of the following data cloud platforms: Snowflake, Databricks, Google BigQuery, Redshift, Starburst/Trino • Experience with complex incident response and root cause analysis initiatives spanning multiple organizations. • Strong analytical and problem-solving skills, with the ability to balance reactive resolution and proactive improvement. • Excellent communication and collaboration skills - able to translate technical findings for diverse audiences. • Curious, adaptable, and customer-obsessed - passionate about turning challenges into opportunities for learning and improvement. • Team first / collaborative approach to problem solving and customer relationships. • Embodies Immuta’s values: mission-focused, humble intellect, independent achiever, helpful, and caring.

🏖️ Benefits

• 100% employer paid Healthcare (Medical, Dental, Vision) premiums for you and your dependents (including Domestic Partners) • Stock Options • Paid parental leave (Both Maternity and Paternity) • Unlimited Paid time off (U.S. based positions) • Learning and Development Resources