Onboarding Manager

🕒 April 20

🏄 California, New York – Remote

🏄 California – Remote 🗽 New York – Remote

💵 $70k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🚀 Onboarding Specialist

🚫👨‍🎓 No degree required

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impact.com

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

☁️ SaaS

🤝 B2B

SaaS • B2B • Marketing

impact. com is a comprehensive partnership management platform that automates the entire partner lifecycle. It enables businesses to manage affiliates, influencers, and referral marketing programs to drive customer acquisition and revenue growth. The platform offers tools to discover and recruit partners, manage contracts and payments, track performance, and optimize partnerships. impact. com supports various partnerships including brand-to-brand, affiliate marketing, influencer marketing, and customer referrals, driving significant transactions and growth for leading brands.

📋 Description

• Manage the onboarding lifecycle from kickoff to activation. • Guide customers through platform setup, integrations, and program configuration. • Deliver onboarding sessions and training to clients. • Ensure customers follow best practices for successful program setup. • Identify and resolve common onboarding challenges. • Maintain project timelines and ensure milestone completion. • Collaborate with internal teams, including Integration Engineering, Sales, and Customer Success. • Leverage onboarding playbooks, templates, and scalable resources. • Track onboarding progress and communicate status to stakeholders.

🎯 Requirements

• Strong project management and organizational skills • Ability to communicate technical concepts to non-technical audiences • Client-facing experience in onboarding, implementation, or customer success • Ability to manage multiple onboarding projects simultaneously • ~2+ years experience in customer-facing roles • Experience in client onboarding, affiliate/influencer management, or customer success is preferred

🏖️ Benefits

• Medical, Dental and Vision insurance • Unlimited responsible PTO • Flexible work hours • Continued access to Affiliate & Partnerships Industry Fundamentals Certification by PXA • Parental Leave • Technology Stipend • Office only catered lunch every Thursday, a healthy snack bar, and great coffee to keep you fueled. • Flexible spending accounts and 401(k) • An employee-led culture team that plans inclusive events- meaning time together and other events to celebrate our many successes! • An established company with a cool, high-velocity work ethos, where each person can make a difference!