Customer Support Specialist

🕒 April 30

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Impower GmbH

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

☁️ SaaS

🏠 Real Estate

🤝 B2B

SaaS • Real Estate • B2B

Impower GmbH is a German cloud-based ERP and accounting software company focused on property management. It provides an integrated SaaS platform that automates bookkeeping, invoice capture and posting, payment processing, document management, owner communications, and workflows for condominium (WEG), rental, and special-property administration. Designed by and for property managers, Impower emphasizes fast migration, open integrations, analytics, GDPR-compliant hosting, and time savings for professional house-management firms.

📋 Description

• Handle customer inquiries via ticketing systems in a structured, reliable, and timely manner • Support users in understanding and effectively using our software in their daily workflows • Analyze and resolve product-related issues, escalating complex cases when necessary • Communicate clearly and professionally with customers in German, ensuring a high-quality support experience • Contribute to the creation and maintenance of help center articles, guides, and support materials • Collaborate closely with Product and Engineering teams to report bugs and share customer feedback • Continuously identify recurring issues and contribute to improving support processes and product usability

🎯 Requirements

• Experience in customer support or a customer-facing role, ideally in a SaaS or tech environment • Strong problem-solving skills and a genuine interest in helping users • Fluent or native German and very good English skills (both written and spoken) • Ability to quickly understand complex systems and explain them in a simple, structured way • Independent, reliable, and well-organized working style • Nice to have: background in business, real estate, or basic accounting knowledge

🏖️ Benefits

• Private health insurance • Sports programs • Regular team events