Incentive Program Support Analyst

Job not on LinkedIn

🔥 8 hours ago

🇧🇷 Brazil – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Incentivar

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📣 Marketing

☁️ SaaS

Consulting • Marketing • SaaS

Incentivar is the first and most complete incentive software in Brazil, designed to help teams achieve their goals through personalized, data-driven solutions. The platform offers a variety of incentive programs, including sales incentives, employee rewards for HR departments, and loyalty campaigns for both B2B and B2C businesses. With a focus on automating commission payments and providing robust insights, Incentivar allows companies to centralize their incentive actions and enhance employee engagement effectively.

📋 Description

• Serve as the subject-matter expert for incentive mechanics within Client Service, having a strong functional understanding of campaign rules to guide and support the team. • Interpret the mechanics configured by the technical team, identifying gaps, inconsistencies, and points requiring attention in the rules and result calculations. • Train and develop the Client Service team. • Translate complex rules into documentation, FAQs, and support materials for customer service, campaigns, and clients. • Act as the liaison between Support and the technical team, reporting gaps and following up on necessary fixes. • Clarify questions from the team and other departments regarding rules, calculations, and how the mechanics work. • Functionally validate the behavior of the mechanics from the client and customer service perspectives, flagging discrepancies to the responsible team. • Propose improvements and standardization of rules and communications, increasing clarity, efficiency, and customer experience.

🎯 Requirements

• Strong functional knowledge of incentive and rewards mechanics, including eligibility, scoring, calculation, and reward rules. • Business rules and scoring/calculation logic: interpret rule logic and identify inconsistencies. • Excel and calculation verification spreadsheets: review and simulate calculations to validate results from a customer service perspective. • Gap identification and functional validation: flag discrepancies and recommend improvements to the technical team. • Training and documentation: train the Support team and produce clear support materials. • Analytical and logical thinking: break down problems and structure consistent solutions. • Attention to detail and accuracy: ensure precision in rules and calculations. • Communication and translation of complex rules: explain mechanics clearly to different audiences. • Proactivity and problem-solving: anticipate risks and resolve discrepancies. • Cross-functional collaboration: work closely with Campaigns, Customer Service, and Data teams. • Experience with incentive campaign, rewards, or loyalty program mechanics (preferred). • Experience in customer service, support, or operations, with a focus on business rules and result calculations. • Currently pursuing a degree in Systems Analysis and Development, Information Systems, Computer Science, Information Technology Management, Production Engineering, Business Administration, Management Processes, or a related field.

🏖️ Benefits

• iFood Benefits Card: BRL 895.00 per month • TotalPass: access to an extensive network of gyms throughout Brazil • Conexa: telehealth services, including medical, psychological, and nutritional care whenever you need it • Avus: discounts on pharmacies, medical appointments, and laboratory tests • Internal Incentive Program • Structured performance reviews, with clear feedback on your development • Defined career path, so you know where you can go • Regular training to support your continued growth