Senior Client Success Manager, Affinity Vet

Job not on LinkedIn

🕒 May 20

🌽 Illinois – Remote

🌽 Illinois – Remote

⏰ Full Time

🟠 Senior

🏆 Customer Success

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Independence Pet Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

👥 B2C

🧘 Wellness

Insurance • B2C • Wellness

Independence Pet Group is one of North America’s largest pet insurance and services organizations. The company supports insurance for more than 800,000 pets in the U. S. and Canada, with a mission to strengthen the bond between pets and their owners through innovative products and services. IPG offers a comprehensive range of underwriting options, turnkey partner solutions, and consumer-facing insurance products to support pets throughout their lives. The company is home to several insurance brands, providing vital support and services in the pet care industry.

📋 Description

• Serve as the primary relationship owner for assigned partners, including affinity groups, veterinary platforms, shelter/rescue organizations, and pet ‑ focused brands. • Act as a trusted, consultative post ‑ sale partner, supporting operational execution, marketing alignment, program performance, and long ‑ term success. • Own and execute partner ‑ level go ‑ to ‑ market (GTM) plans in close partnership with Partner Marketing, coordinating on agreed ‑ upon marketing priorities, campaigns, and timing to support partner launches, engagement, and ongoing growth. • Lead onboarding, implementation, and launch activities for new partners, including kickoff sessions, timelines, training, integrations, and communication alignment. • Build and maintain strong relationships with partner executives, program owners, practice leaders, shelter leadership, and distribution stakeholders. • Coordinate ongoing partner engagement including performance reviews, reporting, training, marketing initiatives, and program updates. • Analyze performance trends and identify opportunities to improve enrollment, education, distribution, and overall partner experience. • Partner cross ‑ functionally with Marketing, Operations, Product, Compliance, Finance, Sales, and IT to support partner needs and resolve issues or escalations. • Support renewal readiness by preparing insights, recommendations, and performance summaries to drive retention.

🎯 Requirements

• Associate’s Degree or equivalent work experience (1 year of relevant experience may substitute for one year of education) • 5+ years of experience in relationship management, client success, account management, or partner management. • Experience supporting complex partnerships in affinity, insurance, healthcare, veterinary, shelter/rescue, or regulated environments. • Have and maintain a Property & Casualty License or obtain within 45 days of hire. • Strong partnership mindset and ability to manage long ‑ term, strategic relationships • Excellent communication skills across executive and operational audiences • Analytical ability to interpret performance data and recommend improvements • Ability to simplify complex insurance or operational topics • Proactive, solutions ‑ driven approach to challenges • Strong organizational skills and cross ‑ functional collaboration • Professionalism, accountability, adaptability, and follow ‑ through

🏖️ Benefits

• Comprehensive full medical, dental and vision Insurance • Basic Life Insurance at no cost to the employee • Company paid short-term and long-term disability • 12 weeks of 100% paid Parental Leave • Health Savings Account (HSA) • Flexible Spending Accounts (FSA) • Retirement savings plan • Personal Paid Time Off • Paid holidays and company-wide Wellness Day off • Paid time off to volunteer at nonprofit organizations • Pet friendly office environment • Commuter Benefits • Group Pet Insurance • On the job training and skills development • Employee Assistance Program (EAP)