Client Account Director

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November 23

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Inizio Engage

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Healthcare Insurance • SaaS

Inizio Engage is a company that partners with clients in healthcare and beyond to drive strategic, commercial, and creative engagement solutions. Leveraging advanced analytics, unique methodologies, and a team of over 5,000 experts worldwide, Inizio Engage focuses on optimizing decision-making, enhancing patient solutions, and promoting healthcare professionals. The company designs experiences that inspire lasting change, enrich cultures, and enhance business performance. They specialize in areas like medical affairs, patient solutions, and omnichannel commercial engagement, aiming to improve health decisions and treatment outcomes globally.

5001 - 10000 employees

⚕️ Healthcare Insurance

☁️ SaaS

📋 Description

• Communicate with key client contacts regularly (written and verbal) to update on project performance, gain feedback, and build relationships; network to identify future opportunities. • Work with and liaise with relevant internal and external client departments to ensure smooth, timely delivery of project developments/enhancements that exceeds clients’ expectations. • Design proposals, business plans, KPI’s, employee development plans, monthly reports, and various client requests whenever needed. • Take accountability for profitability of project, by ensuring accurate and timely invoicing, attendance trackers, expense analysis trackers, P&L review, and recruitment. • Provide field coaching and performance management for the team members and all other assigned direct reports. • Ensure that field activities are in compliance with all regulations. • Organize employee training, conferences and individual client meetings. • Arrange project review meetings, client updates, new business development leads, and recruiting/interviewing of potential employees. • Attend client meetings, operational meetings, conferences, and other various commitments when needed. • Administrative management of field Clinical Educator team.

🎯 Requirements

• 4-year Degree from an accredited College or University or equivalent work related experience. • Prior experience within the Pharmaceutical and Healthcare Industry. • 5+ years of experience in roles requiring increased responsibilities for both the managing of direct report employees as well as the operational execution of client contracts to exceed projected goals. • A practical understanding of the current Pharmaceutical and Healthcare industries. • Ability to develop key business contracts among senior client management. • Success in leading both internal and external teams over extended periods of time.

🏖️ Benefits

• Competitive compensation • Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, paid maternity and paternity leave benefits, employee discounts/promotions • Employee discounts & exclusive promotions • Recognition programs, contests, and company-wide awards • Exceptional, collaborative culture • Best Places to Work in BioPharma (2022, 2023, & 2024) • Certified Great Place to Work (2022, 2023, 2025)