Customer Success Manager

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Insider One

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

📣 Marketing

💼 Consulting

☁️ SaaS

💰 $500M Series E on 2024-12

Marketing • Consulting • SaaS

Insider One is an AI-native customer engagement and personalization platform delivered as SaaS. It provides a unified customer data platform (CDP), personalization, journey orchestration, reporting/analytics, and behavioral insights, and connects to 100+ integrations to support multichannel marketing across web, email, mobile apps, site search, SMS/RCS, WhatsApp, push, and conversational CX. The platform targets marketing and customer engagement teams at enterprise and e-commerce brands to improve engagement, conversions, and lifetime value.

📋 Description

• You’ll be the face of Insider One to our clients! You’ll be the bridge between their needs and our technology. • Help our clients understand their needs and which of our features and products best match their goals and expectations. • Make sure our clients are utilizing our technology at its best so that we can fully provide them our world-class service. • You’ll monitor and facilitate the customer's adoption of our technology. • Work with our data-geeks (a.k.a. engineers and developers) and product specialists whenever it’s required to make sure the client has full tech support, if necessary. • Develop and maintain key account plans that identify opportunities to boost the value we’re looking to add to our clients’ organization. • Proactively provide constant feedback to your team on market trends, unmet needs, and opportunities to create a bigger impact on our partnership with our client. • Establish a trusted advisor relationship that ensures our customer's overall satisfaction with our services and technology. • Plan strategies to help the customers meet their objectives, prioritizing and driving resolution on escalated customer issues. Bring new product ideas to the table!

🎯 Requirements

• Previous work experience in customer-facing roles, such as customer success, account management, or strategic consulting. Show us that you’ve got what it takes to collaborate and build strong relationships with customers, especially at the executive level. • Solid oral and written communication abilities, with positive and energetic phone skills and excellent listening skills. • We’ve got clients all over the world! Be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients. • Cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our assistance. Superior project and time management skills. A keen eye for detail is a plus! • Passion for testing, measuring, and improving outreach and follow-up effectiveness. • The ability and flexibility to work in a fast-paced startup environment. • Strong communication skills in English and German.

🏖️ Benefits

• Be part of a diverse team that’s as global as it gets — where every voice is heard and 50+ nationalities build together. • Level up with internal trainings covering AI fundamentals, coding, foreign languages, and a wide range of personal development skills. • Feed your curiosity with access to Spotify, LinkedIn Learning, Blinkist, MasterClass, and CloudGuru. • Become a Shareowner through our eligibility-based “ESOP” and own a piece of what you build. • Help build the team you want to work with and enjoy rewarding referral bonuses. • Opportunities to give back to your community through volunteering and purpose-driven social impact projects. • From global retreats to team-building activities, expect year-round events that turn into lifelong memories.