Inspiration Commerce Group
51 - 200 employees
We are building and acquiring a global network of high-intent platforms to help users find and buy their favourite products.
Customer Support Agent – Full-Time, B2B
🕒 April 15
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Inspiration Commerce Group
51 - 200 employees
We are building and acquiring a global network of high-intent platforms to help users find and buy their favourite products.
📋 Description
• Handle inbound customer inquiries across email and chat • Resolve issues efficiently and thoroughly, escalating when necessary • Navigate Shopify and customs admin to look up orders • Maintain accurate records and follow established SOPs • Represent two luxury brands with warmth and professionalism • Collaborate with teammates across time zones
🎯 Requirements
• Hands-on experience in a customer-facing support role • Calm under pressure, empathetic with frustrated customers, and quick to find solutions • Ownership Mentality: solving tickets and flagging issues • Comfortable working independently in a remote environment • Experience with Gorgias or similar helpdesk tools is a meaningful advantage • Familiarity with Shopify is a plus • Fluency in English; additional languages are an advantage
🏖️ Benefits
• 20 days of vacation per year • Fully remote, flexible work environment • Real exposure to luxury e-commerce operations across two global brands • A small team where your work is visible, your feedback is heard, and there's room to grow
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