Customer Experience Specialist – Retail

🔥 15 hours ago

🏄 California, Colorado, +17 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🏛️ District of Columbia – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🤠 Texas – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote

💵 $17 - $21 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Instacart

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2012

🛍️ eCommerce

🚗 Transport

🛒 Retail

💰 $232M Venture Round on 2021-11

eCommerce • Transport • Retail

Instacart is a company that offers a flexible approach to work while transforming the grocery industry. It provides an essential service by delivering groceries and household goods to customers' doors in as little as 30 minutes. Instacart offers safe and flexible earning opportunities to personal shoppers and tackles challenges such as rerouting deliveries during snowstorms and connecting customers with coupons and deals. It aims to be the operating system for the grocery industry, thus helping customers save time for other activities. Instacart emphasizes diversity, equity, and belonging in its work culture.

📋 Description

• Promptly address Retailer inquiries through various communication channels (email, phone, etc.), maintaining a positive and empathetic tone • Engage with varying levels of leadership at Retailers/external parties, ensuring professionalism and clarity in all communication • Provide detailed and accurate information about products, services, and policies, guiding Retailers through solutions for concerns or issues • Record and document all interactions thoroughly, ensuring clear communication and feedback are shared with relevant internal teams to improve support processes • Diagnose Retailer pain points and provide effective, resourceful solutions tailored to their specific needs • Collaborate with internal teams, including Product, Trust & Safety, and Engineering, to escalate and resolve complex Retail requests promptly • Monitor trends and recurring concerns in Retailer communications to identify improvement opportunities and recommend actionable solutions • Serve as a subject matter expert on the Retail Pillar's products, services, and processes, staying continuously informed about updates or changes • Proactively build relationships with Retailer teams, fostering trust and partnership to ensure a seamless experience with Instacart.

🎯 Requirements

• High school diploma or equivalent • 1+ years with troubleshooting customer issues • Experience in handling multi-channel communication platforms (phone, email) • Familiarity with CRM systems or other tools for managing customer interactions • Exceptional communication skills, both verbal and written • Strong critical thinking skills, with the ability to evaluate problems and arrive at effective solutions

🏖️ Benefits

• Instacart provides highly market-competitive compensation and benefits in each location where our employees work • Flexible work arrangements • Paid time off