Technical Consultant

🕒 July 2

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Instructure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Instructure on 2024-07

Education • SaaS • B2B

Instructure is an education-technology company that builds cloud-based learning and assessment platforms, best known for Canvas LMS. It provides an integrated ecosystem of SaaS products and services — including learning management, standards-aligned assessment (Mastery), credentialing and records (Parchment), analytics, and tools for K–12, higher education, and business/government training. Instructure focuses on student success, partner integrations, and scalable solutions for institutions and organizations to deliver, assess, and credential learning.

📋 Description

• Work with internal resources and end users to determine technical requirements for authentication, SIS integration, etc. • Assess, evaluate, and propose technical solutions according to customer needs and constraints • Provide technical consultation and assistance for internal resources and customers including best practices and opportunities for efficiency improvement • Pilot and test new middleware software designed to assist in transferring data between customer data source software and Canvas • Maintain solution ownership from planning to delivery • Ensure proper documentation is complete, current, and stored appropriately from task start to finish • Focus on clear and concise communication, both oral and written, to ensure proper expectations are set and comprehension of complex and technical topics is established • Build and maintain custom tools to increase workflow and productivity for the team • Minimize Instructure’s exposure and risk as it applies to technical integrations and configurations

🎯 Requirements

• Bachelor’s Degree in related field • 2+ years experience in SaaS-based implementations or technical support • Technical expertise with multiple identity provider authentication systems - CAS, SAML, LDAP, OAuth • Experience with SQL and Relational Data Models • Experience and familiarity in working with APIs • Outstanding written and oral communication skills • Strong interpersonal skills and customer focus • Ability to learn, understand, and apply new technologies • Some experience with a programming language strongly preferred • Ability to elicit cooperation from a wide variety of sources, including end users, upper management, and other departments • Can conform to shifting priorities and timelines through analytical and problem-solving capabilities • Experience working in higher education or K12 experience preferred

🏖️ Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. • Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. • Comprehensive wellness programs and mental health support • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth • The technology and tools you need to do your best work • Motivosity employee recognition program • A culture rooted in inclusivity, support, and meaningful connection