Technical Consultant

🕒 April 29

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Instructure

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

📚 Education

☁️ SaaS

🤝 B2B

💰 Private Equity Round - Instructure on 2024-07

Education • SaaS • B2B

Instructure is an education-technology company that builds cloud-based learning and assessment platforms, best known for Canvas LMS. It provides an integrated ecosystem of SaaS products and services — including learning management, standards-aligned assessment (Mastery), credentialing and records (Parchment), analytics, and tools for K–12, higher education, and business/government training. Instructure focuses on student success, partner integrations, and scalable solutions for institutions and organizations to deliver, assess, and credential learning.

📋 Description

• Collaborate with internal teams and end users to determine technical requirements (e.g., authentication, SIS integration). • Assess and propose technical solutions tailored to customer needs and constraints. • Provide ongoing technical consultation and assistance for both internal and external partners, including best practices and process improvements. • Pilot and test middleware solutions to streamline data transfer between customer data sources and Canvas. • Own the delivery of solutions from planning through execution. • Document processes thoroughly and maintain up-to-date records for all projects. • Communicate complex technical concepts clearly and efficiently, both in writing and orally. • Develop custom tools to enhance team workflows and productivity. • Minimize Instructure’s risk exposure through careful management of technical integrations and configurations.

🎯 Requirements

• Bachelor’s degree in a related field. • 2+ years of experience in SaaS implementations or technical support roles. • Solid understanding of identity provider authentication systems (e.g., CAS, SAML, LDAP, OAuth). • Experience working with APIs. • Excellent written and verbal communication skills. • Strong interpersonal abilities with a customer-centric approach. • Willingness and capability to learn and apply new technologies quickly. • Some experience with a programming language is strongly preferred. • Ability to collaborate across departments and with stakeholders at various levels. • Strong analytical and problem-solving skills; able to manage shifting priorities and timelines. • Experience in higher education or K-12 sectors is preferred.

🏖️ Benefits

• Competitive compensation, plus all full-time employees participate in our ownership program - because everyone should have a stake in our success. • Flexible work culture. Our remote, hybrid and in-office collaboration spaces vary by role, team and location. • Generous time off, including local holidays and our annual “Dim the Lights” period in late December, when teams are encouraged to step back and recharge based on departmental needs. • Comprehensive wellness programs and mental health support • Learning and development resources, including professional development tools and tuition reimbursement, to support your growth • The technology and tools you need to do your best work • Motivosity employee recognition program • A culture rooted in inclusivity, support, and meaningful connection