Senior Customer Experience Associate – French Speaking

🕒 February 12

🏢🏡 London – Hybrid

⏰ Full Time

🟠 Senior

💝 Customer Support

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Integral Ad Science

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

📱 Media

Advertising • Media • Technology

Integral Ad Science is a global leader in media measurement and optimization, specializing in improving the quality and effectiveness of digital advertising. The company provides solutions for ad fraud prevention, brand safety, contextual targeting, and viewability across multiple channels such as CTV, social platforms, and mobile. With a focus on delivering actionable insights, IAS helps publishers, brands, and agencies optimize their digital media presence to drive superior campaign results. Additionally, IAS engages in co-innovation with partners to develop ad tech solutions that enhance digital media quality and transparency.

📋 Description

• Manage all inbound requests from designated accounts with strong support of client needs • Provide education to clients on IAS products and systems • Safeguard accuracy of contracts and customer data in Salesforce • Problem solving and dealing with client and data issues • Liaising with internal teams to seek answers / understand the issue and working towards resolution • Role will include support to multi-regions and teams / stakeholders • Participate in team and/or 1:1 meeting, share updates with clients, management, and stakeholders • Additional responsibilities and projects assigned, as needed

🎯 Requirements

• 4 years of experience managing digital marketing and advertising campaigns and relationships with customers or agencies • Extensive Salesforce experience • Excellent client service skills • Knowledge of order to cash process, analysis and reporting • Hands-on detail-oriented individual willing to be immersed in all aspects of client and finance functions • Strong analytical, quantitative, and problem-solving skills • Excellent oral and written communication skills • Fluent English and French language skills are essential.

🏖️ Benefits

• Equal Opportunity Employer • Diversity and inclusiveness commitment