T3 Operations & Support Specialist – Storage

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Interval Group

WebsiteLinkedInAll Job Openings

51 - 200 employees

We are a boutique consulting and recruitment firm, and we specialise in providing expert resources to enable industry-leading organisations to achieve their goals.

📋 Description

• Providing T3 operational ownership for Storage services: handling complex incidents, deep troubleshooting and RCA, and driving permanent fixes and preventive measures • Ensuring operational readiness for storage changes: monitoring/alerting coverage, performance baselines, hardening, patch strategy, rollback and recovery procedures, and runbooks • Executing and improving standard operational procedures through automation (capacity checks, validation procedures, provisioning workflows) • Validating deployment artefacts from an operations perspective and enforcing quality assurance measures • Monitoring system health, performance metrics and service availability across multi-tenant environments • Identifying, analysing and resolving incidents to minimise service disruption, and triggering RCA and corrective actions • Implementing monitoring and logging strategies to support audit and compliance requirements • Performing routine security scans and remediating identified vulnerabilities

🎯 Requirements

• 5+ years in IT storage operations, service delivery or platform operations with demonstrated leadership in mission-critical environments • Proven experience implementing and leading Incident, Problem, Change and Release governance in production • Experience supporting platform workloads that rely on shared storage services • Storage types: File, Block and Object Storage via NetApp (ONTAP) • Protocols/services: NFS and object storage operations (S3-like concepts) • Kubernetes storage integration: CSI driver concepts and troubleshooting (PV/PVC lifecycle) • Virtualisation: experience operating storage virtualisation in enterprise environments • ITSM/collaboration tooling: Jira Service Management, Jira, Confluence • Fundamental understanding of core operations processes (Incident, Change, Problem management, ITSM) and SRE concepts • Experience gathering operational insights from monitoring/observability including SLI/SLA/SLO management and tracking • Hands-on experience documenting procedures and enforcing clear runbooks and playbooks • Hands-on experience with monitoring and logging tools (e.g. Prometheus, Grafana, Datadog, Mimir, Loki) • Understanding of modern platform operations (Kubernetes/containers, automation, observability) sufficient to govern specialists • Fluent English and German (C1 minimum in both)

🏖️ Benefits

• Flexible working hours • The freedom to choose your own projects • Access to exciting projects in various industries • Competitive pay • A dedicated team to help you with any questions you may have • Work independently and utilise our strong network to achieve your professional goals