Client Success Account Coordinator – Onboarding

🕒 5 days ago

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Intrinsic Digital

11 - 50 employees

Marketing • Advertising

Intrinsic Digital is a mobile marketing agency that specializes in geofencing technology to acquire customers for apartments, hotels, restaurants, and retail sectors. They enhance foot traffic by utilizing standout visual advertising across all consumer devices, including mobile and connected TVs. Intrinsic Digital leverages location-based marketing strategies to create effective and targeted campaigns, offering services like animated banner ads, unskippable video commercials, and data-driven insights. Their approach includes geofencing to detect smartphone users entering "points of interest" and delivering targeted ads. The company also harnesses CTV advertising for dynamic reach on streaming platforms like Hulu and Sling TV.

📋 Description

• Manag ing onboarding timelines and set ting clear expectations with clients from the start • Lead ing client kickoff calls, gathering key information and aligning on goals and strategy • Coordinat ing with cross-functional teams to ensure each step of the setup process runs smoothly • Track ing onboarding and setup progress, proactively resolving any roadblocks or delays • Oversee ing campaign launches to ensure they are executed accurately, on time, and aligned with strategic objectives • Other duties as assigned

🎯 Requirements

• Bachelor’s degree in marketing, communications, or related field • 2+ years of experience in onboarding, account management, or digital marketing • Strong client-facing communication skills and timeline management • Proficient in HubSpot and experienced with campaign setup and QA • Ability to work across departments and keep projects on track • Detail-oriented and resourceful, with a proactive mindset • Multifamily industry knowledge is preferred

🏖️ Benefits

• 100% company paid health insurance for employees and 50% for dependents • 100% company paid vision and dental insurance for employees and 50% for dependents • Company paid short- and long-term disability • Company paid life insurance • 10 weeks paid parental leave • 3-4 weeks paid time off (based on tenure) • 10 paid holidays • Company paid 401k contributions that are 100% vested • Annual cash bonuses based on company and personal performance • A choice of five 8-hour schedules with start times between 7 am and 11 am EST, available after 30 days • Monthly fitness reimbursement • Pet discount plan

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