Chat Support Assistant

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INVICTA SOFTWARE

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2014

🔒 Cybersecurity

☁️ SaaS

🏢 Enterprise

Cybersecurity • SaaS • Enterprise

INVICTA SOFTWARE is a company offering a modular, fully integrated Security Operations (SecOps) platform that consolidates endpoint management, IT service management, and cybersecurity into a single centralized solution. Its product suite—Invicta ONE, Invicta DESK and Invicta GUARD—provides AI-driven threat detection and automated orchestration to surface intelligence, alert, and remediate issues across IT, security and operations. The company primarily sells its SaaS platform through channel partners to organizations such as schools and enterprise customers.

📋 Description

• Deliver prompt, accurate, and friendly support to customers via chat. • Resolve inquiries efficiently while maintaining high service standards. • Collaborate with internal teams to escalate and resolve complex issues. • Contribute to continuous improvement of support processes and knowledge resources. • Respond to customer inquiries through live chat in a professional and courteous manner. • Identify customer needs and provide appropriate solutions or escalate when necessary. • Document interactions and maintain accurate records of customer communications. • Work closely with technical and product teams to stay informed about updates and troubleshoot issues. • Assist in creating and updating support documentation and FAQs. • Maintain a calm and positive attitude during high-volume periods.

🎯 Requirements

• High school diploma or equivalent; additional education is a plus. • Proven experience in customer support, preferably in a chat or digital environment. • Excellent written communication skills with strong attention to detail. • Ability to multitask and manage time effectively in a fast-paced setting. • Familiarity with customer support software and chat platforms. • Strong problem-solving abilities and a customer-centric mindset. • Comfortable working independently as well as part of a team.

🏖️ Benefits

• Competitive salary with performance-based incentives. • Comprehensive health, dental, and vision insurance plans. • Opportunities for professional growth and development. • Supportive and inclusive work environment. • Flexible work hours and remote work options. • Access to the latest tools and technology to help you succeed.