Senior Account Associate – Commercial Insurance

🕒 May 20

🤠 Texas – Remote

🤠 Texas – Remote

💵 $55k - $65k / year

⏰ Full Time

🟠 Senior

🧑‍💼 Account Executive

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Insurance Office of America

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1988

Insurance

Insurance Office of America is a comprehensive insurance agency providing a wide range of insurance services to businesses and individuals. The company offers business insurance coverages such as casualty, commercial auto, construction, cyber liability, and many more. They also provide personal insurance options including vehicle insurance, property insurance, and life and disability insurance. Additionally, IOA specializes in risk management and offers various employee benefits and retirement planning services. Their mission is to focus on clients' risks so they can pursue their dreams with peace of mind. With more than 60 locations and 72,000 clients, Insurance Office of America is one of the largest privately held independent agencies in the US.

📋 Description

• Provide administrative and customer service support to the account team, Producer, and/or assigned group of accounts • Work under the general direction of an Account Manager (AM), Account Executive (AE), or Producer, ensuring production and quality standards are met • Independently resolve moderately complex customer service problems and manage small-sized accounts or those with the least complex needs • Assist in directing day-to-day activities and workflow of Team Support/Receptionist, Account Assistant, and/or Account Associate • Track policy expirations for existing clients, ensuring renewals are processed accurately and on time • Handle policy endorsements, audits, cancellations, reinstatements, lost policy releases, check requests, invoices, finance agreements, summaries of insurance, loss runs, MVRs, ID cards, certificates, binders, billing inaccuracies, and Agent of Record letters • Conduct client research, gather underwriting information, perform loss run analysis, prepare submissions, evaluate and negotiate coverages and pricing, prepare and present proposals, bind coverage, and follow up for policy issuance • Assist in reviewing contracts to ensure proper coverages are included • Monitor reports and take action on delinquent accounts, collecting outstanding balances • Maintain agency management systems and carrier/vendor platforms, ensuring data accuracy and completeness • Monitor and maintain activity/suspense to ensure timely completion • Maintain frequent, transparent communication with the account team regarding workload status and any issues • Deliver excellent service, proactively anticipate needs, and respond quickly to service requests • Stay updated on company policies and procedures • Seek and adopt best practices to improve individual and team performance • Demonstrate integrity and leadership

🎯 Requirements

• 3 + years of customer service experience in the insurance industry • Thorough knowledge of insurance brokerage and client needs • Required active licensing, professional designation (CISR) preferred • Strong analytical, problem-solving, and decision-making skills • Exceptional customer service, communication, multitasking, and organizational skills • Proficiency in MS Office (Outlook, Word, Excel) • High School Diploma (or equivalent)

🏖️ Benefits

• Competitive salaries and bonus potential • Company-paid health insurance • Paid holidays, vacations, and sick time • 401K with employer match • Professional growth and career progression opportunities • Respectful culture and work/family life balance • Community service commitment • Supportive teammates and a rewarding work environment