Junior Account Manager

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🔥 43 minutes ago

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IPinfo

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

🔌 API

🤝 B2B

🏢 Enterprise

💰 Non equity assistance on 2018-04

API • B2B • Enterprise

IPinfo is a provider of verified IP intelligence and geolocation data delivered primarily via APIs and downloadable data products. The company offers developer-ready IP lookup services (geo, ASN, privacy/VPN/proxy detection, residential proxy signals, mobile carrier, whois, hosted domains, abuse contacts, and IP ranges) with a global ProbeNet for real-time measurements, tiered products from a free Lite plan to enterprise custom solutions, and tooling aimed at developers and enterprises for security, network awareness, and analytics use cases.

📋 Description

• Build and maintain strong, enduring relationships with accounts • Serve as the primary point of contact for client communications, ensuring satisfaction and retention • Identify upsell and cross-sell opportunities to expand account revenue • Develop a deep understanding of client needs, challenges, and goals, aligning IPInfo datasets to deliver value • Act as the liaison between clients and internal teams (e.g., support, product, engineering) to address technical issues or escalations • Manage client onboarding and implementation, ensuring a seamless experience • Provide clients with regular reports, insights, and recommendations to optimize their use of IPInfo services • Monitor account performance metrics, client feedback, and renewal risk, and act proactively to resolve issues • Work closely with the sales, marketing, and product teams to deliver a cohesive customer experience • Advocate for client needs within the company, influencing product roadmaps and priorities

🎯 Requirements

• 1-2 years of experience in account management, customer success, or a similar role, preferably in the SaaS or data services industry • Track record of managing SMB and Enterprise accounts with measurable results in revenue growth and retention • Strong understanding of IP data, networking, or related technologies (preferred, but not mandatory) • Exceptional communication and presentation skills, with the ability to engage both technical and business audiences • Proficiency in using CRM tools (e.g., Salesforce, HubSpot) and analytics platforms to track client success metrics • AI proficiency (Claude and ChatGPT)

🏖️ Benefits

• Competitive salary and performance-based bonuses • Flexible remote working options • Opportunities for professional growth and development in a high-growth tech company • A collaborative and inclusive team culture that values innovation and customer success