Phone Support Specialist

🔥 13 minutes ago

🏄 California, Ohio, +3 more states – Remote

🏄 California – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🚗 Michigan – Remote 🤠 Texas – Remote

💵 $19 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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IQVIA

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

🧬 Biotechnology

🤖 Artificial Intelligence

💰 $1G Post-IPO Debt on 2023-05

Healthcare Insurance • Biotechnology • Artificial Intelligence

IQVIA is a global leader in data analytics and technology solutions, dedicated to improving health outcomes. The company utilizes its Connected Intelligence platform to harness the power of advanced data analytics and artificial intelligence, facilitating innovation in healthcare. IQVIA focuses on various areas, including clinical research, technology, and consulting services to solve complex healthcare challenges and accelerate the delivery of new therapies to patients.

📋 Description

• Answer calls, assist customers with inquiries, and gather necessary information. • Transfer calls to the appropriate department when necessary. • Provide technical support, handle complaints, and adhere to training protocols. • Utilize a computer to enter information into the CRM tool. • Log in on time and efficiently manage all assigned calls. • Deliver consistent, high-quality customer support while maintaining professionalism. • Collaborate with the Team Manager to meet deliverables. • Follow established support processes (e.g., problem resolution, escalation) to ensure SOP compliance and positive customer experiences. • Document and update client records based on interactions. • Maintain availability to work 40 hours a week. • Ensure compliance with company policies and procedures in a highly regulated industry, with thorough and accurate documentation.

🎯 Requirements

• High school diploma required. • 1+ years of experience troubleshooting devices (preferred). • Strong proficiency in problem-solving. • 1+ years of customer service experience. • Ability to build rapport with clients. • Capacity to prioritize and multitask in a fast-paced environment. • Positive and professional demeanor. • Able to work on a computer for up to 8 hours daily, performing repetitive motions for data entry. • Excellent written and verbal communication skills with demonstrated critical thinking abilities. • Reliable internet connection and a quiet workspace.

🏖️ Benefits

• Develop strong leadership skills while interacting with peers in the healthcare industry without direct patient care responsibilities. • Be at the forefront of cutting-edge medical device technology. • Gain professional growth and experience within the medical device industry. • Access continuing education via the IQVIA Learning Center.