ABA Services Coordinator – US Healthcare

🔥 13 hours ago

🇿🇦 South Africa – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Make regular outbound calls to RBTs to follow up on outstanding hours and related quality assurance requirements. • Maintain accurate and up-to-date information across relevant systems and platforms. • Provide timely, professional, and empathetic communication to families and other stakeholders. • Navigate multiple computer systems efficiently to support daily operational requirements. • Monitor outstanding items and ensure appropriate follow-up is completed within required timeframes. • Act as a key point of contact between RBTs, families, and relevant clinical and operational teams. • Assist with client onboarding, documentation, and insurance-related processes as required. • Identify opportunities to improve operational workflows and enhance the overall client experience. • Support the team with process improvements and effective communication practices. • Address questions and concerns professionally while maintaining a positive and supportive client experience. • Ensure sensitive and confidential information is handled appropriately and in accordance with required standards.

🎯 Requirements

• Previous experience in care coordination, case management, customer service, or administrative roles within healthcare or ABA services (preferred). • Strong and confident verbal and written communication skills, particularly when communicating telephonically. • A warm, friendly, and engaging communication style. • Strong computer literacy and the ability to navigate multiple systems efficiently. • Excellent organisational and follow-up skills, with the ability to manage multiple priorities. • Ability to learn and follow operational processes efficiently. • Detail-oriented with a proactive approach to problem-solving. • Comfortable making regular outbound calls and following up on outstanding information. • Compassionate and professional approach to supporting clients and service teams. • Ability to maintain confidentiality and handle sensitive information professionally (HIPAA). • A fixed fibre line with a minimum speed of 25 Mbps upload and download, supporting a wired Ethernet connection. • A reliable power backup solution for load shedding and power outages. • Availability to work EST hours, Monday to Friday, 9:00 a.m. to 6:00 p.m. EST.