iSTA Solutions
B2B • Healthcare Insurance • SaaS
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
Healthcare Administrative Assistant
Job not on LinkedIn
September 9
iSTA Solutions
B2B • Healthcare Insurance • SaaS
iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.
📋 Description
• Support a U.S.-based virtual speech therapy services provider, assisting clients, therapists, and internal staff to ensure seamless operations. • Provide customer service support to clients, including scheduling, processing payments, and coordinating insurance documentation. • Handle service package sales professionally and client-friendly. • Communicate with clients, therapists, and team members via phone, email, Teams, and SMS, managing multiple channels simultaneously. • Monitor productivity and attendance reporting and escalate issues when needed. • Support team members with task tracking, documentation, and administrative duties. • Safeguard confidential company and patient data in compliance with HIPAA standards.
🎯 Requirements
• High school diploma or equivalent (Associate’s or Bachelor’s preferred). • Prior experience as an Administrative Assistant working in a remote setting is required. • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook). • Experience working with Smartsheets is an added benefit. • Strong verbal and written communication skills. • Excellent organization, multitasking, and time management abilities. • Attention to detail and problem-solving mindset. • Ability to work independently and collaboratively in a fast-paced, virtual environment. • Professional demeanor and strong work ethic. • Familiarity with HIPAA/PHI compliance (healthcare or insurance industry experience preferred). • Fixed fibre line with minimum speed 25 Mbps (upload & download) and wired Ethernet connection required. • Reliable power backup solution required (to manage load shedding and power outages). • Ability to work EST hours Mon-Fri 9am–6pm EST.
🏖️ Benefits
• Fully remote working role.
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