Scheduling Support Coordinator – U.S. Healthcare

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iSTA Solutions

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

📦 Logistics

📣 Marketing

Healthcare • Logistics • Marketing

iSTA Solutions is your remote healthcare operations partner specializing in off-site staffing solutions. With over 20 years of experience, we focus on enhancing operational efficiency for businesses, particularly in the healthcare sector, by providing customized remote teams that take on tasks ranging from customer service to data entry. Our goal is to support organizations in scaling their operations seamlessly while achieving significant cost savings and improved productivity.

📋 Description

• Coordinate and schedule caregivers so clients receive appropriate care based on individual needs and preferences • Match caregivers to clients based on availability, skills, personality fit and location • Manage scheduling software, telephone calls, WhatsApp and email simultaneously • Respond promptly to client and caregiver queries while maintaining high customer service • Communicate schedule changes to clients, caregivers and the internal team • Resolve scheduling conflicts, cancellations and last-minute changes • Monitor daily schedules, ensure client visits are covered and escalate potential gaps • Build positive relationships with clients and caregivers through professional, empathetic communication • Collaborate with the wider scheduling team during busy periods • Maintain accurate, real-time scheduling records • Prioritise urgent matters while maintaining accuracy • Identify problems early and communicate proactively with management when support is required

🎯 Requirements

• Strong verbal and written English communication • Excellent customer service skills • Exceptional organisational and multitasking ability • Comfortable working across multiple computer systems simultaneously • Ability to remain calm and organised in a fast-paced environment • Strong problem-solving skills • Ability to work independently while contributing to a team • High attention to detail • Confident using Microsoft Office and computer systems • Monday–Friday availability from 14:30–23:30 South African time, subject to U.S. daylight-saving changes • Must work on South African and U.S. public holidays • Mandatory fixed fibre line with minimum 25 Mbps upload and download speeds and wired Ethernet capability • Reliable power backup for load shedding or outages

🏖️ Benefits

• Compensation for South African public holidays in accordance with the BCEA • Fully remote work environment