Collections Specialist

Job not on LinkedIn

🔥 41 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Collections

👻 Ghost score 15%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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iSupport Worldwide Careers

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🤝 B2B

👥 HR Tech

B2B • HR Tech

iSupport Worldwide Careers is an offshoring and recruitment service provider based in the Philippines. It helps companies—especially fast-growing small and medium enterprises—set up dedicated offshore teams without requiring clients to incorporate locally or directly employ staff, by acting as the administrative/employer-of-record platform. Services include talent sourcing and recruitment & staffing, contact center and back-office operations, IT outsourcing, training and learning & development, branded office suite setup, and tailored offshoring strategies focused on rapid setup and cost reduction (claims up to 70% savings). The firm emphasizes giving clients direct management of their dedicated offshore staff while handling administrative burdens.

📋 Description

• Conduct outreach to business customers regarding past-due invoices via phone, email, and written communication • Review account histories, contracts, purchase orders, and billing documentation to determine appropriate collection strategies • Negotiate payment commitments, structured payment plans, and resolution of outstanding balances within company guidelines • Investigate and address short pays, disputed invoices, unapplied payments, and payment delays • Maintain detailed and accurate documentation of customer interactions and collection activities • Monitor aging reports and prioritize follow-up on outstanding balances • Collaborate with Billing, Customer Support, Sales, and Finance to resolve discrepancies and customer concerns • Maintain customer account data across NetSuite, Salesforce, and customer-managed billing portals • Check Ariba, Coupa, and other supplier management platforms for invoice status, payment confirmations, disputes, and document submissions • Communicate with accounts payable teams and key customer contacts • Provide account information, payment histories, and invoice documentation to facilitate payment • Escalate high-risk or unresponsive accounts to management • Use NetSuite for day-to-day AR operations • Use Salesforce to review customer information, activity history, and account notes • Use Stripe to monitor subscription payments, resolve failed payments, and coordinate lock/unlock actions • Use Microsoft Excel to analyze data, manage aging schedules, format reports, and reconcile account details • Support process improvements, SOP development, and workflow efficiencies

🎯 Requirements

• 4+ years of B2B collections, accounts receivable, or customer account management experience; 6+ years preferred. (2 years may be considered if you worked at a collection agency) • High school diploma or equivalent; associate or bachelor's degree preferred • Strong verbal and written communication skills, with the ability to engage professionally with business clients • Working proficiency in Microsoft Office, with emphasis on Excel (sorting, filtering, formulas, data cleanup, and report manipulation) • Strong attention to detail, accuracy, and documentation • Ability to analyze invoices, statements, and payment histories to resolve discrepancies • Effective time-management and organizational skills with the ability to manage multiple accounts • Familiarity with NetSuite, Salesforce, and Stripe (or comparable ERP, CRM, and subscription billing platforms) preferred but not required; training will be provided

🏖️ Benefits

• Free lunch meal, fruits, snacks, and drinks (if you are in an onsite shift) • Onsite gym with a free professional instructor • Weekly fitness activity and an annual fitness challenge where you can win up to Php 70,000 • Weekly engagement activities with prizes that are up to Php 3,000 • Free upskilling academy to improve your performance and skillset • State-of-the-art facilities from toilets to your workstation • Amenities such as sleeping quarters, game area, chat room, shower room

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