Fraud and Chargeback Analyst

March 20

iVisa

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Creating innovative solutions for the travel documentation industry.

Visas • eVisas • Online Visas • Passport • Embassy Registration

51 - 200

Description

• Monitor and analyze daily transactional data to detect unusual or suspicious patterns that may indicate a potential fraudulent activity (Kount + iVisa Backend). • Work on reducing chargeback rates and improving the chargeback win rate. • Prepare and submit compelling responses to chargeback cases, providing supporting evidence as needed. • Maintain accurate documentation/register of chargeback cases and fraud prevention activities. • Contact customers for fraud prevention and to avoid refunds/chargebacks and follow up. • Conduct in-depth investigations and post-incident reviews into suspected fraudulent transactions. • Support in the extraction and analysis of data patterns/trends to provide strategies to reduce loss in the company through fraud prevention. • Proactively identify areas for process improvement and suggest enhancements to fraud detection and chargeback management procedures. • Elaborate biweekly and monthly reports making sure that data is accurate and updated. • Update training protocols of the area proposing best practices and automation where possible. • Collaborate with internal departments to gather necessary information for chargeback dispute analysis.

Requirements

• Proven experience in chargebacks and fraud prevention. • Proficiency in data analysis tools (Advanced Excel, with the ability to create reports). • Strong analytical and problem-solving skills. • Detail-oriented with a strong sense of urgency. • Self-driven, constant learner, and motivated to give the best of himself. • Excellent communication skills, both written and verbal. • Advanced English and Excel level.

Benefits

• Collaborative, friendly, and diverse culture: We foster an inclusive and vibrant atmosphere, featuring a dynamic and international environment with flat hierarchies and exceptionally amiable colleagues. • Work from anywhere: We embrace a remote-first approach, yet we offer the opportunity for periodic in-person gatherings. • Mental wellness sessions: Our sessions are led by certified psychologists to support your mental health. • Training Allowance: Access an outstanding learning platform to facilitate your professional growth. • Extended Family Leave policy: Our policy covers all birthing parents, non-birthing parents, and adopting parents. • Thrive in a highly tech-savvy company equipped with cutting-edge tools and the power to make a substantial impact. • Join us in our commitment to the planet and sustainability: For every iViser, we plant one tree, allowing you to contribute to our environmental initiatives. • Rest and Relaxation: We offer PTO for all employees and Unlimited PTO for managers and above.