Customer Success Manager

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Jamf

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏢 Enterprise

📚 Education

💰 $300M Post-IPO Secondary on 2021-09

Enterprise • Education • Healthcare

Jamf is a leading provider of Apple device management and security solutions. The company offers a comprehensive platform designed to simplify the management and security of Apple products in business, education, and healthcare environments. With a range of products like Jamf Pro for business and higher education, Jamf School for K-12, and Jamf Protect for endpoint security, Jamf enables organizations to enhance productivity and security of their Apple devices. The company is trusted by top technology companies and brands to automate, scale, and secure Apple IT workflows, ensuring modern, efficient operations while safeguarding user privacy. Jamf is dedicated to creating solutions that are enterprise secure and consumer simple, helping its clients manage and secure the Apple experience with ease.

📋 Description

• Serve as the primary post-sale point of contact for assigned accounts, acting as a trusted advisor on Apple device management and security. • Build and maintain executive-level and operational relationships with key stakeholders. • Lead strategic account reviews, health checks, and planning sessions aligned to customer goals. • Drive adoption and maturity of Jamf solutions to achieve measurable customer outcomes. • Own and facilitate the full renewal process for CS-Owned accounts, including forecasting, quoting, negotiating, and closing renewal opportunities. • Partner with Sales and Technical counterparts to identify upsell/cross-sell opportunities and support expansion strategies. • Maintain accurate records in CRM and Customer Success platforms (Salesforce, Gainsight).

🎯 Requirements

• HS Diploma / GED Degree. (Required) • 3-5+ years in Customer Success or Account Management within a SaaS environment. (Required) • Proven experience managing enterprise or mid-market accounts with complex needs. (Required) • Familiarity with Apple ecosystems (macOS, iOS, iPadOS) and enterprise IT workflows. (Required) • Strong understanding of SaaS lifecycle, renewals, and customer health metrics. (Required) • Excellent communication, negotiation, and executive presence skills. (Required) • Fluency in German. (Required) • Experience in IT, cybersecurity, or endpoint management solutions. (Preferred) • Technical acumen in MDM, Apple Business Manager, or security frameworks. (Preferred) • Demonstrated success operating within integrated account teams to align customer success strategies with go-to-market objectives. (Preferred) • 2 Year / Associates Degree or higher. (Preferred) • Certifications in Jamf Products (Jamf 100, Jamf 170, Jamf 200). (Preferred) • A combination of relevant experience and education may be considered.

🏖️ Benefits

• Named a 2025 Best Companies to Work For by U.S. News • Named a 2025 Newsweek America’s Greatest Workplaces for Mental Well-being • Named a 2025 Newsweek America’s Greatest Workplaces for Gen Z • Named one of Forbes Most Trusted Companies in 2024 • Named a 2024 Best Companies to Work For by U.S. News • Named a 2024 Newsweek America’s Greatest Workplaces for Parents & Families • Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Work® • Named a 2024 Best Technology Company to Work For by U.S. News • Named a 2023 Best Workplaces for Women™ by Great Place to Work® and Fortune Magazine • Our volunteer time off allows employees to support and give back to our communities. • We encourage you to simply be you. We constantly seek and value different perspectives to ensure Jamf is a place where everyone feels comfortable and can be successful.