Customer Success Manager

🔥 21 minutes ago

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AutoStore™

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🛍️ eCommerce

🛒 Retail

eCommerce • Logistics • Retail

AutoStore™ is a leading warehouse automation system provider known for its high-throughput efficiency, space optimization, and reliability. The company specializes in automating warehouse operations with its goods-to-person technology, deploying modular cube designs to maximize capacity and speed. AutoStore's solutions scale seamlessly with business growth, supporting industries such as retail, 3PL (third-party logistics), grocery, healthcare, and industrials. With a focus on speed, accuracy, and uptime, AutoStore's technology supports some of the world's fastest-growing e-commerce and logistics operations.

📋 Description

• Act as a key point of contact and trusted resource for customer operations • Engage partner distributors and AutoStore internal subject matter experts to collaboratively support customer operational goals • Coordinate with internal and external stakeholders to ensure successful implementations, onboarding, and adoption of solutions • Demonstrate solid understanding of customer business goals and their holistic and daily needs • Proactively monitor customer operational performance, and provide recommendations to improve operations • Strengthen and leverage customer relationships to proactively accelerate upsell opportunity • Advocate for customers’ needs within internal teams

🎯 Requirements

• Minimum of 2 years of experience managing stakeholder relationships • Relevant industry experience working with customer success or account management • Growth mindset, with demonstrated ability to influence and form strong, collaborative relationships at all levels • Proven ability to troubleshoot, problem-solve, and thrive in a “win as a team” environment • Time management as second nature, with a disciplined approach to organizing tasks and priorities • Technical aptitude • Knowledge of technical aspects and ability to articulate solution recommendations as well as analytical competency.

🏖️ Benefits

• Health insurance • Generous pension plan • 1 hour per week of paid exercise