Customer Success Specialist

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zvoove

WebsiteLinkedInAll Job Openings

501 - 1000 employees

☁️ SaaS

👥 HR Tech

🎯 Recruiter

SaaS • HR Tech • Recruitment

zvoove is a cloud software and services provider that digitizes and automates end-to-end business processes for staffing (Personaldienstleistung) and facility service companies. It offers modular cloud ERP and workforce management products—recruiting (AI-powered), payroll/managed payroll, time tracking, scheduling/disposition, invoicing, DMS, analytics and reporting—along with professional services, training, and support to optimize recruiting, payroll, and operations at scale.

📋 Description

• Proactive customer engagement: You initiate regular conversations with existing customers, analyze their needs, and translate insights into concrete recommendations for action • Product consulting & adoption: You advise on our SaaS portfolio, identify adoption gaps, and support customers in implementing new modules • Churn prevention: You detect risk signals early and develop measures to stabilize accounts — in close coordination with Product, Support and Sales • Upsell & cross-sell: You identify opportunities for additional products, prepare tailored proposals, and support customers through to closing • Reporting: You maintain CRM data carefully and provide structured customer feedback to Product Management

🎯 Requirements

• Experience in Customer Success, Account Management or solution-oriented B2B sales — ideally in a SaaS environment • Solid understanding of IT products and business processes, with proven success in customer development • Empathy, sales aptitude and resilience — you remain solution-focused and constructive even in challenging customer situations • Proactive, independent way of working with a genuine service mindset • Fluent German, good English skills and confident use of CRM systems

🏖️ Benefits

• Collaboration in an empathetic and appreciative team • Structured onboarding for a strong start, accompanied by a mentor • Opportunities to apply your knowledge and strengths, further qualify and develop through various learning formats • Participation in our hybrid work concept, including office, home office, mobile work and workation • A range of benefits such as pension plans, health management, and employee discounts • Well-behaved dogs are welcome at all locations