Senior Customer Success Specialist

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🔥 13 minutes ago

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Storyblok

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2017

☁️ SaaS

🤝 B2B

🔌 API

SaaS • B2B • API

Storyblok is a leading headless content management system (CMS) company, providing a powerful and flexible platform for developers and marketers to create, manage, and optimize digital content across multiple channels. Recognized as a top enterprise headless CMS, Storyblok enables seamless content delivery and management for various industries including retail, technology, finance, and education. The platform supports a range of technologies such as Vue, Nuxt, Next. js, and React, empowering users to achieve faster development times and enhanced digital experiences. Trusted by companies like Tesla, Nissan, and Oatly, Storyblok offers robust API integrations and developer tools to streamline content operations and drive significant ROI for businesses worldwide.

📋 Description

• Own a portfolio of customers — build relationships, understand their needs, and drive account growth. • Deliver timely, professional responses to customer inquiries that set the standard for quality. • Help customers navigate platform usage and troubleshoot minor technical issues, with support from our technical team. • Surface customer feedback to the right teams to help shape product improvements. • Support the Customer Success Team with key administrative and operational work, including customer records and reporting. • Lead and contribute to Customer Success projects that improve processes, tactics, and engagement.

🎯 Requirements

• Solid grasp of customer success principles and a genuine drive to keep learning. • Excellent written and spoken English; fluent German required. • Strong communicator with sharp interpersonal skills. • Thrives in a collaborative team environment. • Highly organized with strong attention to detail. • 2–3 years of experience; training provided. • Demonstrates AI literacy, with the ability to leverage AI tools to enhance productivity, decision-making, and quality of work while applying sound judgment and critical thinking.

🏖️ Benefits

• Monthly remote work stipend (home internet costs, electricity). Home office equipment package right at the start (laptop, keyboard, monitor…) • Home office equipment upgrade (furniture, ear plugs …) or membership to a local co-working space after your onboarding • Sick leave benefit, parental leave and 25 days of annual leave plus your local national holidays • Personal development fund for courses, books, conferences, and material • VSOP (Virtual Stock Option Plan) • The annual international team-building trip, quarterly and monthly online get-togethers • As a fully remote company, with work-life balance at its core, you’ll enjoy flexible schedules • An international team that loves to have fun at work and works hard together to accomplish shared goals