
51 - 200 employees
Founded 2001
đ€ B2B
âïž SaaS
đ Education
B2B âą SaaS âą Education
JDREL is a Brazilian authorized reseller and services provider for Thomson Reuters legal and accounting software, offering implementation, technical support, training, and consulting to accounting firms and legal departments. With over two decades of experience, JDREL helps clients adopt and optimize platforms like DomĂnio and Legal One, runs events and free live trainings, and provides customer support, content, and conversion services to improve productivity and compliance in financial and legal workflows.
đ February 5
đ§đ· Brazil â Remote
đ” R$3.3k / month
â° Full Time
đĄ Mid-level
đ Senior
đ Support Engineer
đŁïžđ§đ·đ”đč Portuguese Required
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51 - 200 employees
Founded 2001
đ€ B2B
âïž SaaS
đ Education
B2B âą SaaS âą Education
JDREL is a Brazilian authorized reseller and services provider for Thomson Reuters legal and accounting software, offering implementation, technical support, training, and consulting to accounting firms and legal departments. With over two decades of experience, JDREL helps clients adopt and optimize platforms like DomĂnio and Legal One, runs events and free live trainings, and provides customer support, content, and conversion services to improve productivity and compliance in financial and legal workflows.
âą Provide support to our clients via phone, email, remote access and/or chat âą During support, diagnose reported issues and deliver accurate solutions âą Log incoming tickets in the platform, ensuring client and interaction details are recorded âą Advise clients and answer questions about the solutions offered âą Participate in trainings and updates focused on personal development and excellence in customer service
âą Degree in or currently studying Accounting (Accounting Sciences) or related fields âą Good communication skills âą Basic accounting knowledge âą Basic knowledge of fiscal bookkeeping âą Basic computer skills âą Experience in the tax area (fiscal bookkeeping, SPED EFD and Contributions, DCTF) âą Experience in the accounting area (balance sheet, Income Statement - DRE, Statement of Changes in Equity - DMPL, Statement of Retained Earnings - DLPA, cash book, SPED ECD / ECF) âą Experience in support/customer service
âą Variable compensation through PAM (Goal Achievement Bonus) âą Life insurance âą Access to SESC benefits âą Flexible benefits package worth R$ 1,526.00
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