ServiceNow ITSM Project Manager

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Jeevan Technologies (a Nobl Q company)

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2000

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

Jeevan Technologies (a Nobl Q company) is a digital transformation and enterprise technology consultancy that helps mid-market and enterprise clients modernize ERP, cloud and application landscapes. It provides advisory and professional services (technology and business-process advisory, product design and business value assessment), platform implementations (SAP, Oracle, Salesforce, Microsoft, ServiceNow), custom development (front-end, back-end, enterprise integration), embedded & IoT engineering, data management, and AI/machine-learning solutions, plus managed services to automate operations and deliver industry-specific solutions.

📋 Description

• Lead end-to-end delivery of large-scale ServiceNow ITSM projects and transformation initiatives • Develop and manage project plans, scope, timelines, milestones, dependencies, and deliverables • Manage multiple workstreams and coordinate technical, functional, business, and vendor teams • Own project budgets, schedules, resource allocation, risks, issues, and dependencies • Establish and maintain PMO, governance, reporting, and project management processes • Drive ServiceNow platform governance and contribute to roadmap and strategic planning • Identify, assess, and mitigate project risks and issues • Manage scope changes and change-control processes • Coordinate resource planning • Conduct project status meetings, steering committee meetings, and stakeholder reviews • Prepare and present executive-level status reports, dashboards, KPIs, risks, and project health updates • Manage communication across business stakeholders, senior leadership, technical teams, and external vendors • Identify project blockers and drive resolution and decision-making • Ensure delivery within agreed scope, budget, schedule, quality, and governance standards • Track project performance and provide corrective actions • Document project decisions, risks, issues, dependencies, and action items • Support continuous improvement of ServiceNow delivery and project governance practices

🎯 Requirements

• 10+ years of experience in IT Project Management / Program Management • Proven experience managing large-scale ServiceNow implementations or transformation programs • Strong understanding of ServiceNow ITSM and related enterprise service management processes • Experience managing multiple workstreams, cross-functional teams, and complex dependencies • Strong experience in PMO, project governance, risk management, and executive reporting • Knowledge of ServiceNow platform governance and roadmap management • Experience with project planning and scope management • Experience with budget management • Experience with schedule and milestone management • Experience with risk and issue management • Experience with resource allocation • Experience with stakeholder management • Experience with change management • Experience with status reporting • Experience with governance and PMO • Excellent leadership, communication, negotiation, and decision-making skills • Strong experience working with senior leadership and executive stakeholders • Ability to manage competing priorities and deliver projects in a complex enterprise environment