Provider – Care Operations Specialist

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Jesica.ai

WebsiteLinkedInAll Job Openings

1 - 10 employees

🤖 Artificial Intelligence

🎯 Recruiter

👥 HR Tech

Artificial Intelligence • Recruitment • HR Tech

Jesica. ai is an AI-driven recruiting agent that simplifies the hiring process by sourcing, screening, and identifying top candidates for various roles. It provides an automated system that conducts technical video interviews with real-time skill assessments and scores candidates based on their skills and cultural fit. This innovative platform is designed to help companies, from next-gen startups to established enterprises, navigate the challenges of traditional hiring methods and streamline their talent acquisition workflow effectively and efficiently.

📋 Description

• Coordinate provider schedules and daily routing. • Manage provider assignments and optimize utilization. • Communicate with Care partners to confirm schedules, patient census, and operational changes. • Coordinate with Care partners, MAs, and Dispatch teams to ensure seamless patient care. • Support provider onboarding and operational readiness. • Monitor daily operational KPIs and proactively resolve scheduling or service issues. • Maintain accurate operational records and reporting. • Escalate operational risks and recommend process improvements.

🎯 Requirements

• B.Pharm or PharmD degree from an accredited Egyptian university. • 2+ year of experience in community pharmacy, clinical pharmacy, pharmaceutical customer service, or US-facing healthcare BPO. New graduates with strong English and customer orientation will be considered. • Fluent written and spoken English. Neutral accent preferred; clarity and warmth required. • Willingness and ability to work US Pacific Time hours • US holiday calendar. This team observes US federal holidays, not Egyptian holidays. You'll work on Egyptian public holidays when they don't overlap with US ones, and you'll be off when the US is off (Thanksgiving, Christmas Eve/Day, New Year's Day, 4th of July, Memorial Day, Labor Day, and similar). • Strong comfort with modern tools — CRM, task management, communication platforms — and an AI-forward mindset. Care Partners work alongside AI daily. • Detail-oriented, process-disciplined, and calm under pressure. • Stable home internet, quiet workspace, and a dedicated laptop setup suitable for remote voice work. • Based in Egypt with valid work authorization.

🏖️ Benefits

• Base salary: $700 USD/month, plus monthly performance bonus up to $400/month based on operational KPIs • US holiday calendar — you're off when your facilities are off (Thanksgiving, Christmas, Memorial Day, Labor Day, and more). • Health benefits and paid time off.