Operational Excellence Manager

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• The Operational Excellence Manager is responsible for driving continuous improvement, standardization, and capability building within our operations team. • Step in as the acting PFM during planned or unplanned absences of site leads to ensure zero disruption in service delivery. • Conduct comprehensive operational diagnostics to assess on-ground realities. • Develop, document, and enforce Standard Operating Procedures for critical operational activities. • Design and deliver targeted training programs based on gaps identified during operational reviews. • Lead change management initiatives when rolling out new processes, technologies, or organizational structures.

🎯 Requirements

• Bachelor’s degree in Facilities Management, Business Administration, Engineering, or a related field • 5+ years of experience in Facilities Management, Operations, or Continuous Improvement roles • Strong understanding of FM operational workflows in FCDO account and industry standards • Excellent presentation, public speaking, and coaching skills • Proficiency in process mapping tools (e.g., Visio) and data analysis (Excel, Power BI) • Change management expertise with the ability to influence stakeholders at all levels • Must be fluent in English.

🏖️ Benefits

• Continuous learning opportunities • Incentives for performance • Opportunities for career development • Flexible working arrangements