Senior Analyst – Facilities Admin

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Evaluate client requirements and develop customized service approaches to enhance satisfaction levels • Establish and nurture professional client relationships through consistent, proactive outreach • Own the complete customer experience from initial inquiry to final resolution • Address client concerns through calls, emails, and chats • Configure properties, companies, users, service level agreements, issue types, notifications, permissions, dashboards, data, integrations, invoices, vendors, and stack plans • Apply expert judgment to recognize critical situations requiring escalation • Support root cause analysis for persistent or high-impact client concerns • Manage customer inquiries end-to-end and provide stakeholder updates • Work with cross-functional teams to implement operational enhancements and process refinements • Champion team training and development programs • Guide new team members through mentorship and knowledge transfer • Contribute to strategic planning and policy development initiatives

🎯 Requirements

• Excellent verbal and written English communication skills • Advanced proficiency in computer functions within MS Office Suite • Strong administrative skills in organization and time management • Good reporting, analytics, and presentation skills • Willingness to work on shifting/rotating schedules • Experience in supporting Global Region services is an advantage • At least 1-year tenure in current role/Service Line • Must not have policy infraction on record for the last six months

🏖️ Benefits

• Resources and support to enhance health, financial, and personal well-being • Opportunities to increase personal and financial security • Reasonable accommodations for individuals with disabilities