Senior Analyst – Facilities Coordinator

Job not on LinkedIn

🔥 0 minutes ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟠 Senior

🧐 Analyst

👻 Ghost score 25%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Jones Lang LaSalle Americas, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

🏠 Real Estate

🤝 B2B

💼 Consulting

Real Estate • B2B • Consulting

Jones Lang LaSalle Americas, Inc. is a company that provides commercial real estate services for corporations and investors worldwide. Their focus is on helping clients save money, increase productivity, and improve sustainability in real estate operations.

📋 Description

• Handle inbound and outbound calls, emails, chat communications, and ad-hoc facility management requests • Assess customer needs and develop targeted response strategies • Build and maintain professional relationships with client personnel through proactive communication • Collaborate with cross-functional teams on enhancements and process improvements • Coordinate with internal teams and external vendors to ensure timely solutions • Create detailed work orders and monitor progress through completion • Resolve customer issues and take ownership from initial contact through complete resolution • Escalate critical issues to senior leadership or specialized technical teams • Assist with root cause analyses for recurring or high-impact issues • Lead team training and development initiatives • Manage customer requests with accurate information capture and timely stakeholder communication • Maintain understanding of policies, procedures, and compliance standards • Mentor new team members through buddy programs and knowledge sharing • Operate within service level agreements while exceeding client expectations • Participate in strategic planning and policy development sessions

🎯 Requirements

• Excellent verbal and written English communication skills • Advanced proficiency in computer functions within MS Office Suite • Strong administrative skills in organization and time management • Good reporting, analytics, and presentation skills • Willingness to work on shifting/rotating schedules • Experience in supporting Global Region services is an advantage • Bachelor’s degree preferred • At least 1-year tenure in current role/Service Line • Must not have policy infraction on record for the last six months • Must be an internal applicant for the stated tenure and policy-record requirements

🏖️ Benefits

• Health, financial, and personal well-being resources and support • Opportunities to increase personal and financial security through benefits programs • Equal opportunity employer • Reasonable accommodations for individuals with disabilities • Career growth and meaningful career opportunities • Knowledge and tools to own your success • Diversity and inclusion initiatives