Senior Director, Customer Engagement

Job not on LinkedIn

🕒 May 29

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Johnson & Johnson

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1886

⚕️ Healthcare Insurance

💊 Pharmaceuticals

🧬 Biotechnology

Healthcare Insurance • Pharmaceuticals • Biotechnology

Johnson & Johnson is a multinational corporation focused on innovating across multiple sectors of healthcare and medicine. With a commitment to redefining healthcare, the company merges science and technology to address complex diseases through its divisions in innovative medicine and medical technology. Its areas of focus include oncology, immunology, neuroscience, and specialty ophthalmology, as well as interventional solutions and orthopaedics. J&J is dedicated to advancing global health equity and environmental sustainability while fostering innovation, diversity, and inclusion in the workplace. The company strives to provide solutions that connect health and care for providers, patients, and communities worldwide.

📋 Description

• Lead the LATAM Customer Experience and Omnichannel transformation agenda, translating business priorities into integrated, customer-centric engagement strategies • Enhance field force effectiveness by ensuring CRM and engagement platforms are aligned to real execution needs and drive high-quality adoption • Evolve CRM and customer engagement platforms as business capabilities, partnering with IT and global teams to deliver scalable, technology-enabled solutions • Drive operating model evolution across LATAM, simplifying processes, aligning functions, and accelerating adoption of new ways of working • Partner with Analytics to convert data and insights into actionable decisions and support scaling of AI-enabled use cases • Act as a regional integrator, leading governance and influencing senior stakeholders across a complex, multi-country, matrixed environment • Oversee content strategy and content production capabilities, ensuring high-quality, customer-focused engagement

🎯 Requirements

• Bachelor’s degree required; advanced degree preferred • ~12+ years of progressive experience in pharma or healthcare commercial roles (Sales, Marketing, Commercial Excellence) • Regional or multi-market leadership experience in Customer Engagement, Omnichannel, or CRM • Demonstrated ability to translate business strategy into field execution across Commercial, Medical, and Access • Experience driving adoption and business impact from CRM and digital platforms (e.g., Veeva, Salesforce) • Experience leading transformation initiatives, including operating model evolution and cross-functional alignment • Experience operating across LATAM or similarly complex multi-country environments

🏖️ Benefits

• Inclusive work environment • Opportunity for professional development