Customer Success Operations Manager

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🕒 May 27

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

Finance • Media • SaaS

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Join a Customer Success team focused on operations • Lead a team ensuring the efficient execution of processes and support activities • Analyze renewal data and implement improvement strategies • Facilitate communication and collaboration between the operations, finance, and Customer Success teams • Validate billing and renewal information • Support managers with administrative tasks related to opportunities and quotes

🎯 Requirements

• Bachelor's degree in Technology, Engineering, Business Administration, or related fields • Experience in Customer Success Operations, Revenue Operations, or Business Operations • Proven experience working with Customer Success teams • Experience in direct team management • Experience managing operational projects and cross-functional initiatives • Strong knowledge of SaaS metrics

🏖️ Benefits

• Hybrid Work Model: 2–3 days per week in the office • Flexibility and Work-Life Balance: "Flex My Way" with policies for managing personal and professional responsibilities • Professional Development and Growth: culture of continuous learning and skills development • Competitive Industry Benefits: health and dental coverage, company mental health days, performance incentive programs, and resources for mental, physical, and financial wellbeing • Social Impact: two paid volunteer days annually and opportunities for pro bono consulting projects