Customer Success Manager

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🕒 May 28

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Thomson Reuters

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2008

💸 Finance

📱 Media

☁️ SaaS

Finance • Media • SaaS

Thomson Reuters is a global content and technology company that provides professionals with reliable and accurate solutions across the legal, tax and accounting, international trade, and risk management sectors. The company offers a range of products including legal research tools, tax preparation software, compliance and regulatory solutions, and media services like Reuters for global news. With significant investments in generative AI, Thomson Reuters continues to innovate in helping professionals optimize their workflows and enhance their decision-making. Their platforms serve various industries such as law firms, corporations, tax professionals, and media organizations, providing essential tools that combine powerful technology with in-depth expert content.

📋 Description

• Lead, develop, and engage a Customer Success team • Manage a significant portfolio of clients • Monitor KPIs, build analyses, and turn data into strategic decisions • Develop and refine processes and playbooks • Identify opportunities for automation and continuous improvement • Lead negotiations and support the team in more complex situations • Work closely with clients

🎯 Requirements

• Degree in Business Administration, Engineering, Accounting, Computer Engineering, or related fields • Availability for a role with a strong field presence • Previous experience leading Customer Success teams • Strong analytical profile • Proficiency in Excel and Power BI • Experience in fast-paced, dynamic environments • Experience developing and mentoring people

🏖️ Benefits

• Hybrid Work Model: We offer a hybrid and flexible work environment (2–3 days per week in the office, depending on the role) • Flexibility and Work–Life Balance: “Flex My Way” is a set of policies designed to help manage personal and professional responsibilities • Professional Development and Growth: We promote a culture of continuous learning and skills development • Competitive Industry Benefits: Comprehensive benefit plans including health and dental coverage, two corporate mental health days off, performance incentive programs, and resources for mental, physical, and financial well-being