Jobber
SaaS • B2B
Jobber is a SaaS platform that helps home-service businesses (such as HVAC, plumbing, landscaping, cleaning, and other field service trades) manage quoting, scheduling, dispatch, invoicing, payments, customer communications, and operations from a single app. It offers CRM, automated workflows, AI features for job pricing and communications, online booking and payments, and reporting to help small and midsize service contractors save time, win more jobs, and grow revenue.
Customer Onboarding Specialist
14 hours ago
Jobber
SaaS • B2B
Jobber is a SaaS platform that helps home-service businesses (such as HVAC, plumbing, landscaping, cleaning, and other field service trades) manage quoting, scheduling, dispatch, invoicing, payments, customer communications, and operations from a single app. It offers CRM, automated workflows, AI features for job pricing and communications, online booking and payments, and reporting to help small and midsize service contractors save time, win more jobs, and grow revenue.
📋 Description
• Manage a portfolio of home service businesses, offering expert guidance and serving as trusted advisors throughout the onboarding process • Foster close collaboration with cross-functional teams including R&D, Engineering, Sales, and Customer Success • Create strategies that ensure Service Providers feel fully supported and understand available features • Recommend and implement tailored solutions that drive business forward • Utilize AI technologies to generate predictive insights for proactive customer engagement
🎯 Requirements
• Customer service experience, ideally in a high touch customer service role • A track record of exceptional customer support and onboarding of new customers to complex products • Strong understanding of tech stack: Salesforce, Chili Piper, Slack • Next level communication and relationship building abilities • Passion for helping small businesses be more successful • Nice to have: Experience with AI tools for enhancing operational efficiencies and customer insights
🏖️ Benefits
• equity rewards • annual stipends for health and wellness • retirement savings matching • extended health package with fully paid premiums for body and mind • dedicated talent development program with career coaching and opportunities for career development
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🗣️🇫🇷 French Required