Account Manager II

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

👥 HR Tech

🎯 Recruiter

🤝 B2B

HR Tech • Recruitment • B2B

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Collaborate with internal teams to deliver a seamless client experience. • Lead and participate in client meetings to ensure alignment and progress. • Provide proactive support during onboarding and trial phases to ensure successful engagement. • Conduct ongoing client check-ins to assess satisfaction and uncover evolving needs. • Support staffers when necessary to maintain alignment with client expectations. • Manage first-week follow-up processes with clients and staffers to ensure successful onboarding. • Monitor account performance and identify opportunities for improvement and expansion. • Lead launch sessions with new clients to set expectations and align on goals. • Diagnose client challenges and guide them toward appropriate solutions. • Act as the central point of coordination between clients and internal teams. • Cultivate client referrals through strong relationship management. • Identify and drive account growth opportunities aligned with client goals. • Drive client retention and account health by identifying risks and addressing concerns proactively. • Build and maintain strong client relationships by establishing trust, credibility, and consistent communication. • Contribute to company initiatives and continuous improvement efforts. • Maintain accurate documentation, including notes, updates, risks, and opportunities.

🎯 Requirements

• At least 1 year of experience in customer service, client relations, or a related role. • Excellent verbal and written English communication skills. • Strong problem-solving abilities and a customer-centric mindset. • High level of professionalism and strong telephone communication etiquette. • Strong organizational skills and attention to detail. • Ability to adapt and thrive in a fast-paced environment. • Familiarity with CRM tools. • Sales experience is preferred but not required.

🏖️ Benefits

• Competitive salary. • Paid Time Off. • Bonuses. • 100% remote/home-based position. • Full-time, long-term career opportunities. • Parental Leave. • Professional development and training. • Dedicated team support. • Alignment with our clients' core values.