Client Intake Specialist – Family Law

🔥 0 minutes ago

🌐 Honduras, El Salvador, +2 more countries – Remote

🇭🇳 Honduras – Remote 🇸🇻 El Salvador – Remote 🇨🇴 Colombia – Remote 🇨🇱 Chile – Remote

💵 $1.1k - $1.2k / month

⏰ Full Time

🟢 Junior

✨ Intake Specialist

🚫👨‍🎓 No degree required

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Follow intake procedures and scripts to ensure consistency • Assist with translation during meetings when needed • Assist with obtaining signed agreements during intake calls • Gather relevant information regarding potential cases • Conduct conflict checks within the CRM system • Enter client information accurately into MyCase CRM • Schedule consultations with attorneys and legal staff • Screen and evaluate callers based on firm guidelines • Answer inbound calls from prospective clients • Maintain detailed and organized client records • Explain general information regarding services and fees • Provide a positive and professional client experience throughout the intake process

🎯 Requirements

• 1-2 years of experience working in intake or customer service roles • Strong verbal and written communication skills in both English and Spanish • Active listening and relationship building abilities • Compassionate and client focused approach • Excellent customer service skills • Strong attention to detail • Effective problem solving abilities • Strong organizational and time management skills • Ability to multitask and prioritize effectively • Professional phone etiquette • Ability to remain composed during sensitive conversations • Adaptability and flexibility in a fast paced environment • Ability to follow scripts and established processes • Remote, Central Standard Time (CST) • Monday to Friday, ranging from 7AM to 6-7PM CTS, 8 hours per day • High expected call volume of 60-80 calls per day • MyCase CRM • Webex VOIP • Outlook for email and calendar • English-speaking role; application documents and forms must be in English

🏖️ Benefits

• Competitive salary • Paid Time Off • Bonuses • 100% remote/home-based position • Full-time, long-term career opportunities • Parental Leave • Professional development and training • Dedicated team support • Alignment with our clients' core values