Intake Specialist, Scheduling Specialist

🔥 6 minutes ago

🌐 Brazil, South Africa – Remote

🇧🇷 Brazil – Remote 🇿🇦 South Africa – Remote

💵 $1.1k - $1.2k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Intake Specialist

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Make outbound cold calls using a provided script • Conduct follow-up calls with prospective clients • Schedule consultations by booking qualified prospects through the company's booking system • Accurately document call outcomes and client information within the CRM • Collaborate with the supervisor and team to ensure efficient lead management • Meet daily outbound calling expectations while maintaining quality conversations • Follow established processes and workflows for lead outreach and appointment scheduling • Participate in training sessions and implement feedback to continuously improve performance • Send emails to prospective clients when appropriate • Maintain a professional and courteous experience during every interaction • Average approximately 20 outbound calls per hour • Work Monday–Friday, 9:00 AM–6:00 PM EST

🎯 Requirements

• Monday–Friday, 9:00 AM–6:00 PM EST schedule • Availability to work Eastern Standard Time (EST) • Excellent verbal and written English communication skills • Strong interpersonal and active listening skills • Professional and confident phone presence • Proactive and self-motivated • Strong attention to detail • Excellent organizational and time management skills • Comfortable working in a high-volume outbound calling environment • Ability to follow scripts while maintaining a natural and engaging conversation • Ability to build rapport quickly with prospective clients • Reliable, dependable, and accountable • Comfortable learning new software and systems • Ability to multitask and prioritize effectively • Experience with RingCentral (VoIP), CRM, and booking software is relevant to the role • Documents and application forms must be submitted in English • Resume must be submitted in .DOC format and must not contain contact information or compensation requirements

🏖️ Benefits

• Competitive salary • Paid Time Off • Bonuses • 100% remote/home-based position • Full-time, long-term career opportunities • Parental Leave • Professional development and training • Dedicated team support • Comprehensive training on the booking process will be provided by the client's team