Virtual Legal Receptionist

🔥 8 minutes ago

🌐 Brazil, South Africa – Remote

🇧🇷 Brazil – Remote 🇿🇦 South Africa – Remote

💵 $1k - $1.1k / month

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧑‍💼 Attorney / Lawyer

👻 Ghost score 20%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• 79 open roles for a team of 138.

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Job Duck

WebsiteLinkedInAll Job Openings

201 - 500 employees

💼 Consulting

📣 Marketing

⚖️ Legal

Consulting • Marketing • Legal

Job Duck is a company specializing in connecting individuals with remote job opportunities for United States-based businesses. The company offers a variety of positions including legal assistants, marketing assistants, executive assistants, and case managers. Job Duck emphasizes helping people build careers by working from home, ensuring a good work-life balance while providing support and resources for career development. The focus is on remote, full-time positions that are well-compensated and offer a range of professional opportunities.

📋 Description

• Manage incoming calls and serve as the primary daytime receptionist • Gather essential and preliminary information from callers and prospective clients • Answer general inquiries from clients, prospective clients, vendors, and other callers • Identify prospective clients who may be a good fit for the firm • Route qualified prospective clients to the Sales or Intake Specialist for further evaluation • Sort and route incoming communications to the appropriate person • Take complete and accurate messages when team members are unavailable • Schedule calls and meetings when required • Maintain accurate information in Clio Grow and Clio Manage • Transfer calls to the appropriate attorney, team member, or department • Coordinate with backup reception coverage for overflow, after-hours, and weekend calls • Use Microsoft Teams and Microsoft Outlook for internal communications, email, and calendar activities • Send reminders and follow-up communications • Assist with general email inquiries • Communicate caller information and messages promptly to the appropriate team member • Follow the firm’s procedures, policies, communication standards, and call handling protocols

🎯 Requirements

• Strong spoken and written English with clear and confident communication • Professional and welcoming telephone presence • Active listening and information gathering skills • Strong interpersonal and client service abilities • Sound judgment when routing calls and evaluating general inquiries • Ability to remain calm and organized in a fast-paced environment • Strong attention to detail and message accuracy • Reliable follow through and time management • Ability to learn new systems, procedures, and call protocols quickly • Discretion when handling confidential client information • Resourceful and solution-oriented approach • Adaptability when managing changing priorities and call volumes • Ability to work independently while supporting a collaborative team • Remote, Eastern Standard Time (EST) • Monday to Friday from 7AM to 4PM EST • Moderate to high expected call volume (15-30 calls per day) • At least 1 year of previous experience in reception, client service, intake, sales, or a related role is preferred • Proficiency with Clio CRM • Proficiency with Microsoft Outlook and Microsoft Teams

🏖️ Benefits

• Remote job opportunity • Great Place to Work Certification workplace

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