Customer Support Agent

Job not on LinkedIn

🕒 March 20

🤠 Texas – Remote

🤠 Texas – Remote

💵 $19 - $25 / hour

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Jobs for Humanity

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🤝 B2B

📚 Education

🎯 Recruiter

B2B • Education • Recruitment

Jobs for Humanity is an organization dedicated to promoting diversity and inclusion in the workforce by connecting underrepresented job seekers with employers. They focus on providing resources and training to enhance the hiring experience for individuals from marginalized groups, including those with disabilities, veterans, and minority communities. By facilitating equitable job opportunities, Jobs for Humanity aims to unlock untapped potential in the job market and foster inclusive hiring practices.

📋 Description

• Respond to resident inquiries via phone, email, or chat, delivering a positive and solution-focused customer experience • Support residents in using the property portal for tasks such as rent payments, submitting maintenance tickets, and accessing community resources • Troubleshoot and resolve payment-related issues, including transaction failures, billing discrepancies, and auto-pay setups • Guide residents through submitting and tracking maintenance requests efficiently • Utilize SAP and RealPage to manage resident records, service requests, and financial transactions • Accurately document all customer interactions in the CRM and escalate complex issues when necessary • Collaborate with internal teams to ensure prompt resolution of resident concerns • Stay up to date with portal features, policy changes, and process updates • Offer feedback to help improve the customer experience and portal usability

🎯 Requirements

• High school diploma or equivalent (Associate’s or Bachelor’s degree preferred) • 1–2 years of experience in customer support, preferably in a property management or real estate environment • Hands-on experience using SAP and RealPage platforms is required • Excellent written and verbal communication skills • Proficiency with CRM and customer support tools (e.g., Zendesk, Freshdesk) • Strong problem-solving skills, with the ability to work independently and manage multiple tasks • High attention to detail and organizational skills • Empathetic and professional demeanor, especially when handling escalated issues.

🏖️ Benefits

• Medical/Dental/Vision insurance • Company-matching 401(k) • Employee Stock Purchase Program • Tuition Reimbursement