Customer Service Representative – Bilingual

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🕒 March 16

🏖️ New Jersey, Pennsylvania – Remote

🏖️ New Jersey – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

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Palco, Inc.

WebsiteLinkedInAll Job Openings

51 - 200 employees

Palco was the first company in the country to offer fiscal/employer agent (F/EA) services for self-directed programs and helped develop industry best practices. Today, we are the industry leader because we empower individuals to take control of their own care, and we do so with transparency and integrity.

📋 Description

• Provide assistance and support for individuals self-directing Medicaid services in the home and the caregivers for those individuals. • Communicates effectively with a range of individuals with varying educational levels, disabilities, and communication styles. • Respond to customer inquiries with timely and accurate information. • Uses person-centered techniques in all participant interactions. • Represents Palco in all interactions with the public by providing quality service to internal staff and external clients. • Ensures the satisfaction of callers and professional handling of difficult or unusual situations. • Conducts follow-up phone calls for quality and satisfaction. • Accesses Palco software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records.

🎯 Requirements

• Any combination of education and/or experience that has provided the knowledge, skills and abilities necessary for satisfactory job performance. • One year of experience performing customer support activities, preferably in a call center. • Working knowledge of contact with the public and telephone; modern office procedures and methods. • Good verbal and written communication skills. • Ability to electronically document records to a web-based chart. • Intermediate skills with Microsoft Office, email and internet. • Good problem-solving and listening skills. • Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results. • Skill in the operation of a variety of office equipment, including computer and networks. • CRM experience and/or Medicaid experience a plus. • Bilingual (English/Spanish) skills required.

🏖️ Benefits

• Generous Paid time off. • Annual bonus potential. • Retirement Savings: We will support you as you save for your future. • Career Growth Opportunities: We help you thrive, so together, we can grow. • Paid Training: Earn while you learn and continue to grow with access to internal and external learning opportunities. • Great Work Environment: We are proud of our company culture of collaboration and the recognition we have received for our diversity efforts.