Customer Support Specialist – Weekend

🕒 March 13

🏄 California, New York, +1 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🌲 Oregon – Remote

💵 $43.1k - $58.4k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Mercury

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

💳 Fintech

💸 Finance

☁️ SaaS

Fintech • Finance • SaaS

Mercury is a financial technology company that provides online business banking services, although it is not a bank itself. It partners with FDIC-insured banks like Choice Financial Group, Column N. A. , and Evolve Bank & Trust to offer banking services. Mercury aims to simplify financial operations for startups and businesses by offering a range of services including checking and savings accounts, treasury management, corporate cards, expense management, invoicing, and accounting automations. The platform is designed to streamline various banking tasks and enhance financial workflows with features like fraud monitoring and account security. It also offers investment opportunities through its Mercury Treasury product and startup support through its Mercury Raise platform.

📋 Description

• Answer user questions over chat, email, and phone • Handle user account requests, including application processing, card disputes, missing payments, card shipments, and a whole lot more • Teach customers how to use our product (hopefully most of it is self-explanatory), and translate user confusion into product suggestions • Identify the systemic flaws that lead to user problems • Work with our engineering team to find and squash bugs • Communicate our users' needs to our partner banks and work with them to improve their products and processes • Write help articles and FAQs • Learn our internal tools and figure out how to improve them • Put in place processes to make your job more efficient • Help with other compliance and customer tasks • Create and sustain warm relationships with our users • Help build out the customer support and ops infrastructure at Mercury

🎯 Requirements

• 2+ years of experience in a Customer Experience / Customer Support role • Consistently exercise empathy • Exude competence • Always seek to answer the question behind the question • Understand how to translate complex terminology into clear, human user communication • Enjoy thinking about how to automate as much of your job as possible • Keep a clean, ordered inbox • Stay calm and collected while working on ten things at once • Feel confident talking with startup folks in person, over chat, or on the phone • Use creativity while working within difficult constraints • Show kindness in the face of unpleasantness

🏖️ Benefits

• base salary • equity (stock options)