Customer Support Associate

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JumpCloud

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

☁️ SaaS

🔐 Security

🏢 Enterprise

💰 $66M Series F on 2021-10

SaaS • Security • Enterprise

JumpCloud is a unified identity, device, and access management platform that helps organizations centrally manage and secure their IT infrastructure across multiple operating systems and devices. It provides comprehensive solutions for cross-platform device management, cloud-first directory services, Active Directory modernization, and hybrid work enablement. JumpCloud enhances security through features such as zero trust security, passwordless authentication, and multi-factor authentication. Its platform supports automated onboarding and offboarding, identity lifecycle management, conditional access, and compliance management. JumpCloud integrates with various HR systems and offers SaaS management, allowing companies to streamline IT operations and reduce complexity. Trusted by organizations worldwide, JumpCloud is recognized for its ability to unify and secure digital workplace environments efficiently and effectively.

📋 Description

• Monitor and manage the assignment of technical support requests within inbound queues, ensuring adherence to designated response times. • Recognize and report trends or similarities in support requests and collaborate with internal teams as necessary. • Research technologies to author comprehensive knowledge base articles for both internal use and end-user self-service. • Provide technical support and issue resolution via email, conducting thorough triaging to address customer account needs. • Collaborate with peers, mentors, our knowledge base, community forums and other internal tools, to provide the most effective, world-class solutions to our customers.

🎯 Requirements

• Professional proficiency in oral and written English is essential • A strong commitment to customer success through the effective utilization of Directory-as-a-Service software • Highly motivated and eager to engage in continuous professional development • A genuine passion for technology and cloud-forward organizations • Exceptional interpersonal skills and a drive to master new technologies to benefit customers • A logical approach to problem solving • Ability to multitask and context switch in a fast-paced environment • Excellent organizational skills

🏖️ Benefits

• JumpCloud® is an equal opportunity employer • Remote First work environment • Opportunity for professional development • Fast-paced, challenging work atmosphere