Customer Success Specialist

Job not on LinkedIn

🕒 April 2

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Logo of Kadince

Kadince

11 - 50 employees

Financial institutions do many good deeds in their communities. But the software they use to manage their community involvement is outdated and inefficient.

📋 Description

• Help customers with bugs and problems related to the software • Be part of the implementation process • Assist new Kadince customers in learning to use the software • Respond to customer needs via email, calls, and screen shares • Provide training sessions to customers as needed • Gather and send bug information to the development team

🎯 Requirements

• Willingness to learn new software and teach others how to use it • Ability to learn quickly • Compassionate and empathetic demeanor • Self-starter attitude • Open to feedback and accountability • Desire to improve listening and teaching skills

🏖️ Benefits

• Competitive pay • 401(k) matching • Generous paid leave • Insurance (medical, dental, vision, life, short-term disability) • Flex spending account • Celebrations of big events like birthdays and anniversaries • Final week of the year off for holiday cheer

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