Kasa
Hospitality • Technology • Real Estate
Kasa is a technology-driven hospitality company offering a curated collection of apartments, hotels, and vacation homes across the United States. Kasa provides flexible spaces for travelers, whether for business trips, family adventures, or vacations, emphasizing virtual check-in and checkout, high-speed Wi-Fi, and pet-friendly accommodations. Their properties are equipped for both short and long stays, providing a seamless experience with high-quality bed and bath products as well as 24/7 virtual guest support. Trusted by guests, Kasa locations are frequently praised for their cleanliness, convenience, and modern amenities. Kasa's innovative approach leverages technology to improve guest experiences in key cities across the U. S. , including New York City, Los Angeles, Miami, Chicago, and more.
Regional Support Specialist
Job not on LinkedIn
September 28
Kasa
Hospitality • Technology • Real Estate
Kasa is a technology-driven hospitality company offering a curated collection of apartments, hotels, and vacation homes across the United States. Kasa provides flexible spaces for travelers, whether for business trips, family adventures, or vacations, emphasizing virtual check-in and checkout, high-speed Wi-Fi, and pet-friendly accommodations. Their properties are equipped for both short and long stays, providing a seamless experience with high-quality bed and bath products as well as 24/7 virtual guest support. Trusted by guests, Kasa locations are frequently praised for their cleanliness, convenience, and modern amenities. Kasa's innovative approach leverages technology to improve guest experiences in key cities across the U. S. , including New York City, Los Angeles, Miami, Chicago, and more.
📋 Description
• Execute recurring tasks and maintain standardized workflows for portfolio operations • Converse with guests and create bulk communications • Respond to teams and partners via Slack and other communication platforms • Triage housekeeping and maintenance requests and track their progress • Manage room blocks, handle lost and found items, and conduct quality assurance inspections • Identify and communicate guest issues to onsite teams and escalate building-related maintenance to meet SLAs • Coordinate the preventative maintenance program and optimize prioritization of Housekeeping and Maintenance tasks • Provide routine feedback to vendors to address common guest-reported issue trends
🎯 Requirements
• You must provide your own device that meets Kasa's standard security and device requirements (Windows: 16GB RAM, Processor: Intel i3, i5, ULTRA; Mac: 8GB RAM) • Anticipated Schedule: Schedules can vary and will include both weekday and weekends; role is based in the Philippines and is overnight • Tech Savvy: Comfortable and competent using software applications, operating systems, online communication platforms and web-based search tools effectively • Hall of Fame Host Communicator: Provides clear and concise responses and directions both verbally and in writing • Quality Control Leader: Facilitates quality checks and documents findings • Reliable: Consistently arrives to work on time and willing to work nights, weekends, holidays and be on-call • Collaborative: Works effectively with portfolio partners and contributes ideas for improvement • Smooth Operator: Maintains operational effectiveness using SOPs and resolves problems with empathy and creativity • Process Minded: Executes established processes and surfaces breakdowns • Change Agent: Adapts to change and participates in implementation with internal and external partners
🏖️ Benefits
• Eligible for equity • Eligible for bonus • Perks and benefits • Kasa Travel Credits • Save 15% when you book on kasa.com
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