Customer Experience Specialist, Slovenian Speaking

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Kats Recruitment

WebsiteLinkedInAll Job Openings

1 - 1 employees

Founded 2025

💼 Consulting

🎯 Recruiter

Consulting • Recruitment

Kats Recruitment is a staffing and recruitment agency that connects driven professionals with forward-thinking companies across borders. It focuses on matching passionate individuals with purpose-driven roles and supporting employers with visionary hiring, offering candidate sourcing, placement services, and career resources (including a newsletter) to help careers and businesses grow.

📋 Description

• Consumer Support: Handle incoming inquiries via phone, live chat, and email from adult consumers in Slovenia, providing precise product information and issue resolution. • Device Troubleshooting: Guide users through technical setup, battery maintenance, firmware updates, and cleaning protocols for reduced-risk heating devices and e-vapor platforms. • Order & Warranty Management: Assist with e-commerce orders, subscription plans, replacement dispatches, device registrations, and warranty claims under official brand guidelines. • Compliance & Verification: Rigorously adhere to international legal and age-verification standards, ensuring all interactions fully comply with strict industry regulations. • Case Logging: Accurate entry of consumer feedback, technical trends, and warranty requests into the corporate CRM system.

🎯 Requirements

• Language: Native or C2-level Slovenian and professional proficiency in English (B2/C1). • Legal: Mandatory EU Passport or a valid permit to work in Greece. (Note: Residence permits from other EU member states are not valid for employment in Greece). • Age Requirement: Must be at least 18 years of age to work on regulated consumer products. • Home Office Setup: A quiet work space with high-speed, stable internet access (full computer kit, headset, and dual monitors provided and shipped directly to your home). • Communication: Refined phone etiquette, excellent written grammar in Slovenian, and a diplomatic, customer-oriented approach.

🏖️ Benefits

• Full Relocation Package: Paid flight to Greece plus 2 full weeks of hotel accommodation (or housing assistance) to facilitate a seamless transition into your remote setup. • 100% Remote Flexibility: Enjoy working from any location in Greece—whether in Athens, Thessaloniki, or an island town—with zero commute. • Financial Package: Competitive base salary paid 14 times per year (including Christmas, Easter, and summer holiday allowances) plus performance incentives. • Corporate Development: Paid virtual onboarding and product training, private health insurance from day one, and clear pathways to shift management, quality management, or training roles. • Lifestyle Perks: Enjoy a low cost of living, fantastic weather, and free online Greek language classes to enrich your Mediterranean living experience.