Senior Reservationist Consultant

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🕒 4 days ago

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Kendrick Recruitment

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2012

🎯 Recruiter

🤝 B2B

Recruitment • B2B

Kendrick Recruitment is a leading recruitment agency that provides end-to-end staffing solutions to match the right candidates with roles across the hospitality, travel and lifestyle sectors worldwide. The firm places talent into a wide range of positions — from front-of-house and food & beverage to management, spa, reservations and corporate support functions — and offers career advice and industry insights for both employers and jobseekers.

📋 Description

• Manage reservation files from confirmation through to guest departure • Obtain and accurately record all supplier confirmations • Maintain accurate booking records within reservation and CRM systems • Prepare travel documentation and detailed itineraries • Monitor booking deadlines, payment schedules and cancellation periods • Process amendments, cancellations and booking revisions efficiently • Build and maintain strong relationships with suppliers across Southern and East Africa • Follow up outstanding confirmations and resolve supplier queries promptly • Ensure all bookings meet company quality standards and guest preferences • Coordinate logistics between multiple suppliers to ensure seamless itineraries • Monitor deposits and final payments while assisting with supplier invoice reconciliations • Provide operational support before and during travel, including urgent itinerary amendments where required

🎯 Requirements

• 4–7 years' experience in luxury travel reservations or tour operations • Strong knowledge of Southern and East African destinations • Experience using reservation systems such as Safari Portal • Excellent administrative and organisational skills • Exceptional attention to detail and accuracy • Strong written and verbal communication skills • Ability to manage multiple bookings simultaneously while meeting deadlines • Proficient in Microsoft Outlook and Excel • Professional, accountable and solutions-driven approach • Experience working with international luxury travel advisors will be advantageous • Understanding of foreign currency quotations is beneficial • Knowledge of airline reservations and ticketing is advantageous • CRM system experience will be advantageous